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need help to set Google nest mini!

Community Member

in setting up Google Nest Mini, I get this message: Could not communicate with your Google Home Mini.

Please help!


Platinum Product Expert
Platinum Product Expert
Let's try these steps:
  1. Make sure your Google Home or Nest device is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.

  2. Make sure Wi-Fi, Location Services and Bluetooth are turned ON on your phone or tablet.

  3. Turn OFF mobile/cellular data.

  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.

  5. Reboot your Google Home or Google Nest device.

  6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.

  7. Restart the Google Home app.
  • Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
  • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
  • Turn Wi-Fi off and on again on your phone or tablet.
  • Reopen the Google Home app.
If none of the steps above help, factory reset the device. Note that this will clear your data from the device and can't be undone. You may also want to try setup using a different phone or tablet if you have one, just to test.

Community Member

Get started
Plug in your speaker or display. If the device has been used before, factory reset your speaker or display before you continue.
Open the Google Home app.
Tap the Add icon to Set up the device. New devices follow the in-app steps.
You'll be able to opt out of some settings, like Voice match or Personal results.


Community Specialist
Community Specialist

Hi petergroft,


Thank you for the steps you provided. Hats off to you. By the way, do you have other questions or concerns? Give us the details, we're here to help.


Kind regards,


Community Specialist
Community Specialist

Hey there,


I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.




Community Specialist
Community Specialist

Hi folks,


We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.