12-12-2022 08:27 PM
google nest audio device crashes very frequently while playing music.
i tried reset the device many times. everytime i see this device crash n restart. but problem still persists.
12-17-2022 12:58 PM
Hi folks,
Thanks for the help, @RachelGomez123.
I know how it feels when something isn’t working as it should, so let’s get this resolved. A few things: are you still using the original power cord? Which music service are you using? Does it happen using another music service? Do you have other Nest speakers? If so, are they doing the same?
Could you confirm if this is how you did the reset?
Looking forward to your response.
Regards,
Juni
12-20-2022 01:00 PM
Hi there,
Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
Thanks,
Juni
12-21-2022 01:05 PM
Hello there,
We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
Best,
Juni
12-21-2022 10:48 PM
Hey akt,
Thank you for coming back to us. A few questions: are you still using the original power cord? Which music service are you using? Does it happen using another music service? Do you have other Nest speakers? If so, are they doing the same? Also, when and where do you purchase your device?
Looking forward to your response.
Cheers,
Muddi
12-22-2022 12:32 AM
yes everything is from originally boxed items .
and don't wish to waste money on Google nest audio anymore just to check if the second one also crashes everytime with almost every music service provider.
i have moved to alexa now.
12-22-2022 12:32 AM
yes everything is from originally boxed items .
and don't wish to waste money on Google nest audio anymore just to check if the second one also crashes everytime with almost every music service provider.
i have moved to alexa now.
12-22-2022 10:35 AM
HI there,
We're sad to see you go. We'll definitely take this as feedback — we'll ensure to learn from it to be able to deliver a better experience in the future. I’ll keep this thread open for 1 more day. I just want to check if you still need help. Don't hesitate to reach back if you do.
Regards,
Juni
12-22-2022 10:43 AM
close it. it won't be solved without new software upgrade. which is not possible i think
12-28-2022 07:06 AM
Hi there,
Thanks for the response. We are closing this thread now. Give us a shout out if something comes up — you know where to find us.
Best,
Juni.
12-21-2022 09:05 PM
issue is not resolved. it restarts with any music provider. i guess google engineers should learn from alexa engineers. alexa is much much better.