nest audio device restart everytime while playing music

[akt]

google nest audio device crashes very frequently while playing music.

i tried reset the device many times. everytime i see this device crash n restart.  but problem still persists.

[Juni]

Hi folks,
 

Thanks for the help, @RachelGomez123.
 

I know how it feels when something isn’t working as it should, so let’s get this resolved. A few things: are you still using the original power cord? Which music service are you using? Does it happen using another music service? Do you have other Nest speakers? If so, are they doing the same? 

Could you confirm if this is how you did the reset?

Looking forward to your response.

Regards,

Juni

[Juni]

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni

[Muddi]

Hey akt,

Thank you for coming back to us. A few questions: are you still using the original power cord? Which music service are you using? Does it happen using another music service? Do you have other Nest speakers? If so, are they doing the same? Also, when and where do you purchase your device?

Looking forward to your response.

Cheers,

Muddi

[akt]

yes everything is from originally boxed items .

and don't wish to waste money on Google nest audio anymore just to check if the second one also crashes everytime with almost every music service provider.

i have moved to alexa now. 

[akt]

yes everything is from originally boxed items .

and don't wish to waste money on Google nest audio anymore just to check if the second one also crashes everytime with almost every music service provider.

i have moved to alexa now. 

[Juni]

HI there,

We're sad to see you go. We'll definitely take this as feedback — we'll ensure to learn from it to be able to deliver a better experience in the future. I’ll keep this thread open for 1 more day. I just want to check if you still need help. Don't hesitate to reach back if you do.
 

Regards,

Juni

[akt]

close it.   it won't be solved without new software upgrade. which is not possible i think 

[Juni]

Hi there, 

Thanks for the response. We are closing this thread now. Give us a shout out if something comes up — you know where to find us.

Best,

Juni.

[akt]

issue is not resolved.  it restarts with any music provider.  i guess google engineers should learn from alexa engineers.  alexa is much much better.