nest hub 2nd gen Sleep sensing stop working , cant recalibrate ,

[Juniorlexxx]

Hello please help . 

I bought the nest hub 2nd gen 10 days ago in orlando , there y set it up , calibrate everithing ok . I use the sleep sensing for 2 nights and it work perfect . 

Then i travel back to argentina . Y reinstall the nest hub and everything works ok , exept for the sleep sensing that isnt working and i cant calibrate it. I try a lot of times to calibrate and try different things but always the same ( an error has occurred, try again ) .

Y also try resetting the nest hub to factory settings whith the volume keys. But nothing change.

Please if you think of something tell me . 

Thank you 

[frances]

Hi Juniorlexxx,

Thank you for your post. I appreciate you taking the time to try and troubleshoot this issue. 

Unfortunately, the sleep sensing features do not work because you are in Argentina.

The Google Nest Hub (2nd gen.) features only work in released countries.

• This includes: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom, United States (except for Puerto Rico)

Please let me know if you have any other questions or concerns. Thanks!

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. Thanks. 

[frances]

Hi All,

As I have not received any response, I'll go ahead and lock this thread. As always, feel free to start a new thread if you have any questions or concerns and we'll be happy to help.