nest hub reboots when playing music

[MV]

This has been an ongoing issue for months.  The first time I play music everyday, doesn't matter from what, (SXM radio, Audacy, YouTube music), or what speaker issues the command (my Nest Hub Max, Google Home mini or Nest Hub), the music will play to the Home Group for 5-10 minutes and then the issuing speaker will reboot.

Factory reset does not help or fix the problem.

Has anyone else had this problem and found a solution?

Thanks in advance.

[Muddi]

Hey MV,

Thanks for stopping by on the Google Nest Community Forum. 

Just wanted to check if you still need help with your Google Nest Hub? Please confirm by replying on this thread and we'll be happy to assist you further.

Looking forward to your response.

Cheers,

Muddi

[MV]

Hello Muddi.

Yes.  The problem still persist.  Usually first thing in the morning when I issue the “good morning” routine command.

However, it is not limited to that routine.  Issuing the “play radio” command will also only stop playing anywhere between 10 minutes to an hour 90% of the time.

Regards

[Muddi]

Hey MV,

Appreciate your quick response. On your Nest display, please swipe up from the bottom edge of the screen, then tap Settings > About device. Let us know if you can see the word "Operating System" by sending us a photo of your device showing the firmware version.

I'll wait for your reply.

Regards,

Muddi

[Jake]

Hey MV,

I wanted to check in and see if you managed to see Muddi's post? Are you still in need of any help with your device? Please let me know if the issue is still present, so we can further assist.

Best regards,

Jake

[MV]

Hi.  I replied via the email I recieved, but I'm assuming it did not get through to you all for some reason.  I'm attatching my response below from 2/4/22.

-------------------

Hello Muddi.

Yes.  The problem still persist.

Usually first thing in the morning when I issue the “good morning” routine command.

However, it is not limited to that routine.  Issuing the “play radio” command will also only stop playing anywhere between 10 minutes to an hour 90% of the time.

Regards

From: Google Nest Community Mailer <#>
Sent: Friday, February 4, 2022 3:29 AM
To: #
Subject: Re: nest hub reboots when playing music (Google Nest Community Subscription Update)

Hi MV,

Muddi (Community Specialist) posted a new reply in Speakers and Displays on 02-04-2022 03:29 AM

[Azarco]

Hey MV,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need. If you need assistance with your Nest Hub, feel free to submit another post and provide as many details as possible so that others can lend a hand.

Best,
Alex