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nest mini 2 gen

Deneric1
Community Member

a week ago

Hello, some time ago I started a post and gave up, but I did another check. In my router, I can see that the Nest is connected to the Wi-Fi network and also the IP address used, yet the device says there's no connection. It seems like there's a programmed bug that stops the device working after two days.

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3 REPLIES 3

GabrielaG
Community Specialist
Community Specialist

Friday - last edited Sunday

Hi @Deneric1,

 

Thanks for reaching out to the Google Nest Community. I'm sorry to hear that your Nest Mini 2nd gen is running into connection issues and that it seems to stop working after about two days. I understand how difficult this must be for you. No need to worry; I'm glad to help you get this resolved.

To determine the most effective troubleshooting plan, could you please answer the following questions:

  1. Where are you located? (Country/Region)
  2. Do you see any specific error codes in the Google Home app?
  3. Were there any recent changes to your network?
  4. How long did the device work as intended before the issue started?
  5. Has this Nest Mini been connected to this network before?
  6. How far is the Nest Mini from the WiFi router?
  7. What is the device's firmware version?

I look forward to your response so we can resolve this.

 

Regards,

Gabriela

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Deneric1
Community Member

Tuesday

Hello, I'm in Belgium and I don't see any error codes in the Home app. I bought the device from a second-hand website and it's located 2 meters from the Wi-Fi modem. The firmware version is 495998. Every two days, when I try to issue a command, the device asks me to download the Google Home app. This means I have to add the device back to the app each time because it's constantly offline. As I mentioned, the device remains connected to the network (which I can see in the modem data), but the connection keeps dropping in the Google Home app.

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GabrielaG
Community Specialist
Community Specialist
In response to Deneric1

Tuesday

Hi @Deneric1,

 

Thank you for providing the valuable information regarding your Nest Mini 2nd gen. I appreciate you taking the time to answer my questions. I'm glad to continue assisting you. 

To troubleshoot the issue further, please try the following steps in order:

  1. Reboot your Wi-Fi router.
  2. Perform a Factory reset on the device.
  3. Set up the device again using the Home app.

Please let me know the results after you have completed these steps.

 

Regards,

Gabriela

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