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nest mini failing to connect to wifi/ authenticate

Duke_of_pizza
Community Member

Hello, after factory reset, my Google Home Mini will not authenticate. The device has been reset to original factory condition several times, but still fails to authenticate. i have followed all the steps on the google help site, i have moved the device to different rooms, nothing i can think of works

 

Please help.

3 REPLIES 3

Muddi
Community Specialist
Community Specialist

Hi Duke_of_pizza,

 

Thanks for bringing this up. I know how difficult it is when your Nest Mini is not connecting to your network. A few questions -- is this a first time setup or the device has been connected to the same network before? What type of network connection do you have? (public or private network) What exact message are you getting when you try to connect your device to your network? 

To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Mini). 

Let me know how it goes.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi Duke_of_pizza,

 

Have you tried setting up your device to a mobile hotspot?

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hi Duke_of_pizza,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess