10-12-2021 11:14 AM
yes i go to connect nest mini to new internet it connects to phone but wont connect to internet says can not communicate with nest mini something is wrong
10-20-2021 03:17 PM - edited 10-20-2021 03:19 PM
Hello Kori,
Thanks for reaching out. I am sorry to hear that your Google Nest Mini is not connecting to the internet. That is a frustrating issue, and I understand your concern. I would be more than happy to help find a solution.
I look forward to your response, thanks for your patience!
10-25-2021 11:12 AM
Hello Kori,
It's been a few days since we have heard from you. Just checking to see if you were able to see my response above. I look forward to your response, we're here to help!
10-26-2021 06:55 AM
I have the same problem. i tried all of the above steps, it will connect for a day or 2 and then the same problem occurs. it's been going on for months now and i can't seem to fix the issue
11-02-2021 11:34 AM
Hi @stokkies
Thanks for trying the troubleshooting steps listed above!
I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 5-1951000032373.
11-04-2021 08:58 PM
Cannot connect to the WIFI. I deleted it and have tried to re-add, but it still will not connect. Help.
11-16-2021 01:32 PM
Hello callisonbaez,
Thanks for reaching out as well. First, I have some questions to allow our team to get a better understanding of this situation.
How long did the device work before encountering connectivity issues?
How did you discover that it was having connectivity issues?
Did the device give an audible error like:
“I can't reach the internet right now. Check your modem or router connection and try again.
“I can't connect to the Wi-Fi network. You might want to check the connection settings in the Google Home app”
Something else? (Please note the error message, or how the issue was discovered)
What is the Firmware version for these speakers?
Firmware version can be found by following instructions here
What is your WiFi setup? (single router or multiple access points - how many?)
What is the location of the affected speaker in relation to the WiFi Access Points/Routers?
Did your change WiFi setup recently?
If so, was it was working fine before? What did you swap your WiFi to?
I look forward to your response, thanks for your patience!
11-19-2021 12:52 PM
Hi there,
It's been a few days since we have heard from you. Just checking in, were you able to see my reply back to you? I look forward to your reply back, let's get this issue resolved!
11-22-2021 09:04 AM
Hi there,
We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any new questions, feel free to start a new thread and we'll be happy to help.
12-30-2021 10:43 AM
I have tried all the steps. But the nest mini will still not connect to the new wifi. It says cannot communicate with nest mini
12-31-2021 06:20 AM
Good afternoon,
Since changing broadband provider I am unable to connect my Nest Mini, all other devices in the home are working correctly.
I have tried the steps above with no success.
Thanks
01-09-2022 04:38 AM
Hi, since changing broad band provider my nest mini will not connect. It is saying on the app that it does not recognise my password even when I enter manually. I've have tried all steps above and even changed passwords but still no joy.
02-21-2022 09:59 AM
Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,
Garrett DS