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nest mini will not connect to new internet

Kori
Community Member

yes i go to connect nest mini to new internet it connects to phone but wont connect to internet says can not communicate with nest mini something is wrong 

8 REPLIES 8

frances
Community Specialist
Community Specialist

Hello Kori,

 

Thanks for reaching out. I am sorry to hear that your Google Nest Mini is not connecting to the internet. That is a frustrating issue, and I understand your concern. I would be more than happy to help find a solution.

  • Is your Google Nest Mini on the same WiFi network as your phone and other devices?
  • Does your Google Nest Mini show up as connected on the Google Home App?
  • Do you have a private 1 step password WiFi or a public WiFi that takes you to a landing page?
  • Does your Google Nest Mini connect to a mobile hot spot?
  • Can you try to reboot your router?
  • Could you try to reboot and Factory Data Reset your Google Nest Mini? Are there any improvements? 
    • A factory reset will reset your device to its default factory settings. 
    • Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks for your patience!

frances
Community Specialist
Community Specialist

Hello Kori,

 

It's been a few days since we have heard from you. Just checking to see if you were able to see my response above. I look forward to your response, we're here to help!

stokkies
Community Member

I have the same problem. i tried all of the above steps, it will connect for a day or 2 and then the same problem occurs. it's been going on for months now and i can't seem to fix the issue

frances
Community Specialist
Community Specialist

Hi @stokkies

 

Thanks for trying the troubleshooting steps listed above!

 

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 5-1951000032373. 

callisonbaez
Community Member

Cannot connect to the WIFI. I deleted it and have tried to re-add, but it still will not connect. Help.

frances
Community Specialist
Community Specialist

Hello callisonbaez,

 

Thanks for reaching out as well. First, I have some questions to allow our team to get a better understanding of this situation.

  • How long did the device work before encountering connectivity issues?

  • How did you discover that it was having connectivity issues? 

  • Did the device give an audible error like:

    • “I can't reach the internet right now. Check your modem or router connection and try again.

    • “I can't connect to the Wi-Fi network. You might want to check the connection settings in the Google Home app”

    • Something else? (Please note the error message, or how the issue was discovered)

  • What is the Firmware version for these speakers?

  • What is your WiFi setup? (single router or multiple access points - how many?)

  • What is the location of the affected speaker in relation to the WiFi Access Points/Routers? 

  • Did your change WiFi setup recently?

    • If so, was it was working fine before? What did you swap your WiFi to?

I look forward to your response, thanks for your patience!

frances
Community Specialist
Community Specialist

Hi there,

 

It's been a few days since we have heard from you. Just checking in, were you able to see my reply back to you? I look forward to your reply back, let's get this issue resolved!

frances
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any new questions, feel free to start a new thread and we'll be happy to help.