nest thermostat

[Mpc-7]

My nest thermometer just had a message that it was sitting down, and it did!  seems black or no power now.  Help it is very cold!!!

[Markjosephp]

Hello Mpc-7,

I'm sorry for the trouble this may have caused you. I sense an urgency for this; let's see what's going on.

It appears that your thermostat is not holding a charge or not getting any power at all. Let's try the steps in this guide:

• Remove the thermostat display from its base.
• Connect it to a micro USB cable and charge it for an hour.
• After an hour of charging, put it back to its base and check for any wiring reports or message codes.

Please let me know if that helps, or if the issue still persists.

Regards,

Mark

[Markjosephp]

Hi there,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Thanks,

Mark

[Markjosephp]

Hi Mpc-7,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.

Thanks,

Mark