09-28-2023 11:55 AM
I bought my Google Home to use in Colombia and it works well. Now that I am in another country (France) I am trying to connect but it won't let me. I am in a student residence, meaning that the Wi-Fi is from the "public" residence, but I get a sign that tells me that since my Google Home was manufactured for another country, it may not be compatible in the country where I am. now. Could you please help me with this situation since it doesn't seem right to me that a company as big as Google doesn't let me operate in other countries.
I am waiting for your response.
Thanks.
09-28-2023 12:03 PM
There seem to be problems trying to use a Google Nest device in a country other than the one in which it was purchased; "We don’t recommend using your Nest camera in a different country than where it was purchased":
https://support.google.com/googlenest/answer/9219307
Also, there may be problems connecting with networks like the one in your student residence:
https://support.google.com/googlenest/answer/9249905
You could try contacting Support, using the link and instructions in this post:
09-28-2023 01:01 PM - edited 09-28-2023 01:02 PM
To add to what MplsCustomer mentioned, this isn't Google stopping you using your speaker in different countries, this is something fundamental to how Wi-Fi operates.
Google Home and Google Nest products are optimized to work best with specific Wi-Fi standards depending on where they are sold. This means if you buy a product in one country, it may not work as expected, or may not work at all, if you try to use it in a different country than where it was purchased.
The first thing to try is to factory reset your speaker and retry setup. However, as MplsCustomer mentioned, Google Home and Google Nest products are not compatible with Wi-Fi systems, known as captive portals, that require you to login or register first to be able to access the internet. There are a couple of possible solutions for this:
09-30-2023 07:14 PM
These joke toy cams don't work anywhere and these experts are no help. Return all nest products for a full refund. The yayhoo will spew a few more posts of nonsense and lock this thread soon and there will be no resolution.
What is the nest yayhoo level from platinum? Excrementum?