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"Compatible" Lorex NVR system works in home app, but does not stream to other devices.

altenbach
Community Member

(I just came off a support call with Lorex and they could not help.)

Here is my situations:

I have a Lorex N841A82 NVR with eight E891 cameras. According to this page, they are fully compatible with google home. All Firmware is fully upgraded. All cameras show up nicely in the google home app and I can watch live footage without problem. Good!

However, if I give voice commands to show the footage on the Sony TV, the 7" Nest hub (2nd gen), or Lenovo smart clock, the device will acknowledge and start streaming on the target device, but all I ever see is a black screen with the white text "Lorex camera" in the center.

Since all eight cameras are outside, I did not add them to a "room". would that be required? Should I create a room named "outside"? 😄

I'll do some more tests ...

Anything else I could try?

 

 

 

 

12 REPLIES 12

altenbach
Community Member

Even after adding all cameras to a "room", things still don't work on any of the smart displays as described earlier.

Muddi
Community Specialist
Community Specialist

Hey altenbach,

 

Thanks for sharing details about the issue here. I know how important it is to be able to stream your cameras on your Google Nest Hub and Android TVs. Currently, you can only stream your Lorex NVR camera to a TV with a built-in or external Chromecast device connected. You have to make sure that all devices are connected to the same network, and that you assign a unique name for your speaker to recognize it. You can use these commands: "Play [camera name] on [Chromecast/TV device name]" or "Show [camera name] on [Chromecast/TV device name]" Visit this link to learn more.

 

Click here for the lists of security cameras that are compatible to stream on Nest display.

 

Cheers,

Muddi

altenbach
Community Member

@Muddi wrote:

Currently, you can only stream your Lorex NVR camera to a TV with a built-in or external Chromecast device connected. 


Thanks for your reply. I have done extensive testing and what you say above seems incorrect.

All devices are on the same network. All devices have unique names. All devices are properly configured in the home app. All start showing a video screen and no error messages. Some simply don't show any live footage, ever!

I have tested the following:

  1. Home app on Android 12 phone (Moto edge (2021): Lorex footage shows fine for all cameras.
  2. Home app on Android 12 tablet (Lenovo): Lorex footage shows fine for all cameras.
  3. Display on 2021 Sony TV (XR-65X90CJ) with built-in Chromecast: Connects fine, shows video screen. All I see is the centered white "Lorex Camera" text on black background.
  4. Display via  "Chromecast with Google TV (4k)" dongle on TV.  Connects fine, shows video screen. All I see is the centered white "Lorex Camera" text on black background.
  5. Display via CM-7600 (Channel Master Stream+ with built-in Chromecast).  Connects fine, shows video screen. All I see is the centered white "Lorex Camera" text on black background.
  6. Display on Nest Hub (2nd generation) All camera panels show up on the "home control" screen, all properly labeled and all showing the correct location : Connects fine, shows video screen. All I see is the centered white "Lorex Camera" text on black background.
  7. Lenovo smart clock: Connects fine, shows video screen. All I see is the centered white "Lorex Camera" text on black background.

According to your statement above, 3 and 4 should work fine (and maybe #5, but that's still Android 7), but they don't! You might want to double-check your information.

(It is deceiving if Lorex shows a Nest hub showing video footage right on their page, but I understand that's a Lorex problem, not a Google problem...)

 

There is of course hope because of your use of the term "currently". Maybe all it needs is an update codec, for example. Fingers crossed. 😄

 

 

 

Muddi
Community Specialist
Community Specialist

Hey altenbach,

 

We appreciate your efforts. To confirm, have you tried doing a sequential reboot? This includes your Android and Chromecast devices connected to TV's, camera, and router. This will refresh the connection of your devices. You have to leave the devices unplugged for 1-2 minutes, then plug in one at a time with intervals.

 

If it's still the same, please unlink and relink your smart cameras from the Google Home app, then re-add them again. Once done, check if they have the same behavior.

 

Keep us posted.

 

Cheers,

Muddi

altenbach
Community Member

I appreciate your advice, but I have already completed all these steps multiple times way before my first post above!! I don't post half-baked vague question after minutes of trying something. As a programmer since 1973 with almost 50 years of experience in debugging, code optimization, and beta testing, I will only resort to online forum help at the very end of my rope.

Thanks, but at this point in time I'd rather give up for now. I am not Sisyphus! I have wasted way too many hours on this. The boulder is in Google's (& possibly Lorex's) court, so please file a detailed bug report with the developers and keep me posted.

I will try again once in a while in the future. Let me know if there are any debugging settings where these devices can generate a more detailed error report that the developers can use to see what is happening under the hood. Can you also give me a case ID that I can reference when submitting feedback directly from the devices.

 

Obviously, the cameras on the NVR are fully recognized and can communicate with the various smart devices. There is simply no footage. Here's a quick video how it looks on the Nest Hub (2nd gen). (Yes, here it is apparently not supposed to work (yet?), but it's the same final screen I see on the TV or chromecast)

Muddi
Community Specialist
Community Specialist

Hey altenbach,

 

Understood! For us to file a bug and further investigate the issue, please fill out this form with all the needed information then let me know once done. Also, please let us know the current firmware, operating system, and cast version of your devices. 

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi altenbach,

I wanted to follow up and see if you have the chance to fill out the form.

Cheers,

Muddi

altenbach
Community Member

Sorry, I haven't. Will do soon. Took some screenshots of the various chromecast versions yesterday and trying to put it all together.

Muddi
Community Specialist
Community Specialist

Hi altenbach,

No problem! I'll leave the thread open and wait for your response.

Cheers,

Muddi

altenbach
Community Member

I have submitted the feedback report. Sorry for the delay. Thanks!

Princesss
Community Specialist
Community Specialist

Hi altenbach,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi altenbach,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.

Best,

Princess