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"Move" command no longer working on Nest Speakers

AndyMe
Community Member

When playing music (Spotify) through a speaker I used to be able to say "...Move to 'alternative speaker name'" and Google would stop playing on the original speaker and start playing on the alternative speaker. Now, the original speaker responds "Sure, I'll play it on 'alternative speaker name'" but it doesn't, it just continues to play it on the original speaker and not on the alternative speaker.

1 REPLY 1

DeboraJ
Community Specialist
Community Specialist

Hi @AndyMe,

 

Thanks for posting! I understand you're experiencing some issues trying to move media from one speaker to another even though this worked for you in the past but is no longer functioning. I also appreciate you sharing the message you received from the Google Home app. Please allow me to handle this for you.

Before we continue, I need some information:

  • When did you first notice this change in behavior? Was it after a specific update to your Google Home app, your Spotify app, or your phone?
  • What type of speakers do you have? If you're unfamiliar with it, refer to our Google Nest speakers and displays help center.
  • Are those speakers under the same home structure?
  • Is this happening with all media apps, or just with Spotify?
  • Did you try any troubleshooting steps? If so, could you list them?

Once you provide this info, I'll gladly assist you.

 

Best regards,

Debora