"Sorry I don't know where to play the video" NestHub Gen 2. Display is set to default.

[davillanx]

Just bought this device, as the subject line states, I cannot launch any video directly from the Nest Hub. If I press an icon for ANY video service e.g. YT, YTTV, Netflix, etc., I get the "Sorry I don't know where to play the video" response. I've deleted & re-added the device to my home & checked within the assitant appliction that the Nest display is set to default. I can cast to device.

TIA for assistance.

[Muddi]

Hey folks,

I understand this Issue has been ongoing for quite some time, and I apologize for the inconvenience it has caused so far. We've shared all the information with our team, but do not have any updates to share right now.

Cheers,

Muddi

[WhyNestSoBad]

Yeah it's also video apps. Telling everyone I know who got one to return it. You guys are glazing over the fact your product does not work as advertised during the holidays. People bought these BECAUSE you can watch youtube on them. Fix your garbage service before all customers jump ship (theres already talk on the google home reddit of everyone switching to Alexa because it actually works).

[dahai8]

So, just got the Google Nest Dud (2nd Gen) and just like everyone else here, when I click on the NetFlix Icon, it says "I don't know where to play the video". I have the Display set to my Nest Dud in Google Home.
I say "Hey Google, play stranger things on netflix" and BAM! it plays on the hub (uh, I mean Dud).
Set up Hulu: can only tell it to play specific movies - same with Disney+ and Paramount+. You can't browse or list anything on those services, so you must be psychic and know exactly which movie or show you want to watch on each service. And of course Amazon Prime video is not available at all because 'Amazon'

If you say "Hey Google, open NetFlix", its gives the retarted response of "Sorry, I cannot play Netflix to a smart device". Hahahahaaaaa. But the Google Dud is NOT a smart device, its rather stupid.

Why did I pay money for this thing. No wonder Walsmart has it on sale for $30. It's hardly worth that.

And given these are ongoing problems for 3 weeks now, and Google support is AWOL. I think its dumpster fodder at this point.

"Hey Google, play Country Music" and it play Classical (says "Country" on the screen). Just,wow

Oh! And if you change the display language to something other than English (for those in my house who's native language is different - then most ALL icons DISAPPEAR! 
Don't get me started with the Pixel "Offline" translations that have been broken for almost a year now...

[Jretzer]

Same problem. No fix.  Very disappointing. I've now got an expensive alarm clock.

[nts3rd]

Having the same issue but I've had my Hub Max for years. It worked perfectly for a long time. Started having this issue sometime in November.

[ottersausage]

Same problem here. Bought my Nest Hub last year and it's been this way the entire time. Tried all of the recommended actions (reset, set as default TV, etc.).

[Brysonkoehler]

Google support, please provide this thread an update on this bug, what you are doing about it and what additional data you need from the community to solve it. 

[flutewallace]

Hi all "bug friends", I have got the google next hub and discovered the exactly the same problem.... why such a big company cannot fix this silly bug for so long time!

[Brysonkoehler]

We agree. I've factory reset mine, set them up as new. Tried everything. 

I cannot even open the YouTube TV app at this point with the error. 

Happening on 4 different versions of Nest Hubs.

Google should stop worrying about ChatGPT and actually run its current business well. 

We all need to keep replying to this thread with more examples as the Google moderators are encouraged to close threads as quickly as possible even without resolution. Let's keep this open! 

[Muddi]

Hey everyone,

We understand the ongoing frustration many of you are experiencing around this issue for some time now. Rest assured the team is aware of this issue and looking into this with our relevant partners. We know this may not be the answer you're looking for at the moment, but once we have new information to share, I'll update this thread. 

We appreciate your patience.

Cheers,

Muddi

[WhyNestSoBad]

"We know this thread has been open for months and we have done absolutely nothing to improve the issue. Please just dont say anything. 🤡"

-Muddi

No, how about a company worth billions actually fix they're product? I'm forwarding this thread to some friends in the industry to get this more attention.

[WhyNestSoBad]

Also have screen shoted and recorded all this in case you try and close it because you "answered ".

[flutewallace]

Hi Muddi,

I tried to follow some suggested methods. I have reset my Nest Hub yesterday, and renamed it in google home. The problem still remained.

2 things I can observe:

(1) I unboxed the Google Nest Hub (7 inch, 2nd gen) yesterday. Followed the on screen instruction to setup and firmware ungraded. The upgrade was abnormally long. I couldn't wait at home and had gone out. I guess it spent total over 1 hour. A relatively new device should not be so slow. So weird.

(2) in the Google home app, I tried to set default device for video. I could set my google chromecast. It could be "effective" and showed it had been properly set in the google home app. But if I set the Nest Hub, it will still try to tell me succeeded. But the google home app showed there is no selected device.

Hope the above point 2 can help the programmer to identify the bug.

Thanks and regards

Wallace

[WhyNestSoBad]

This thread was opened Dec, 2022. They're not gonna fix it. 

[Dan_A]

Hello everyone,

My apologies for the lack of updates here. The team is still investigating this issue and I haven't received any updates as yet. I'll continue checking in with the team and share any updates I receive since our team is working diligently on a fix. I understand this issue has been happening for quite some time and has been a rather frustrating experience. Thank you for your patience while our team works through this.

Thanks,

Dan

[WhyNestSoBad]

Hey is your team gonna hurry up? You keep making up excuses. I'm sending this to any and all tech sites. You guys suck.

[WhyNestSoBad]

Been over a month since you said your team was working on a fix, so where is it? My friend smashed his because of all the errors and bugs .

[ottersausage]

As of yesterday, Netflix actually launches properly for me now from the Nest Hub. (I had posted on 2/13/23 that I was having the "Sorry I don't know where to play the video" issue.) It may have been updated recently; here are my current versions:

• Software version: 47.9.4.447810048
• Chromecast firmware version: 1.56.324896

Of course now there's the other issue, which is that the Netflix app on the Nest Hub hardly has any functionality. It doesn't allow you to browse your library, only swipe left or right through recommended movies and shows. But that's for another thread.

[Brysonkoehler]

I am seeing improvement as well! Seems like Google has fixed it! Let’s hope it stays working properly now.

[Trentr]

Wow still no fix? I can't stream my security cameras to me tv as it gives the same error every one else has mentioned 

[Brysonkoehler]

What app on your Nest Hub are you using to stream your video camera?

[WhyNestSoBad]

You guys are smoking meth if you think they will actually reply and fix this issue this has been going on for over a year

[WhyNestSoBad]

We can suck ourselves off so f**k off

-Google

[WhyNestSoBad]

I've recorded all this, so hopefully someone picks up on them screwing over customers, or as google calls us "Cumsters".