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"Sorry, something went wrong" or "Sorry, there was a glitch."

gxonatano
Community Member
 
Any command to any speaker I own results in one Nest Audio speaker saying "sorry, there was a glitch," or "sorry, something went wrong." 

I have two Google Home speakers and a Nest Audio. One speaker is downstairs in the kitchen (the furthest away from the router), one speaker is in the upstairs bathroom (the closest to the router), and the Nest Audio is in the upstairs bedroom, still pretty close to the router, about 4 meters away. 

When I'm downstairs and speak to the kitchen speaker, the kitchen speaker responds as expected, and the command executes successfully. But then several seconds later, the upstairs Nest Audio responds, "sorry, something went wrong. Try again in a few seconds." 

When I'm in the bathroom and speak to the bathroom speaker, the command also executes correctly, but then several seconds later, the Nest Audio responds with "sorry, there was a glitch" or "sorry, something went wrong." 

When I'm upstairs next to the Nest Audio, I say something to it, but the downstairs speaker or the bathroom seaker responds instead. Then, just as before, the Nest Audio will say "sorry, there was a glitch" or "sorry, something went wrong. Try again in a few seconds." 

This happens consistently, on every command, no matter where I am. 

The speaker is close enough to the router, and the router is a brand new CenturyLink C4000XG, with WiFi6. 

I've tried rebooting and resetting the Nest Audio, but this behavior continues no matter what.

I tried seqentially rebooting the router, all the other Google Home devices, and the Nest Audio. Doesn't help.

I tried setting the language to English, as suggested in another thread here (closed before I even had a chance to reply! So rude.) But it's already English.

46 REPLIES 46

Dufferkh
Community Member

That’s not an option for my system, and I wouldn’t want to downgrade it anyway. My devices worked fine for several months before this and my internet hasn’t changed since then.

Dan_A
Community Specialist
Community Specialist

Hi Dufferkh,

 

I understand. Could you tell us what troubleshooting steps have you done so far? How about connecting one of your Nest speaker to another phone’s hotspot? If the issue persists even when connected to another phone's hotspot, please fill out the form and give me a heads up once done.

 

Thanks,

Dan

Dufferkh
Community Member

live alone, so I don’t have another phone to try this with. I’ve tried unplugging one of my devices so that I wouldn’t be heard by multiple devices, but that didn’t work. I also tried disabling the the activity saving to the web, but that also didn’t work.

Dan_A
Community Specialist
Community Specialist

Hi Dufferkh,

 

Thanks for confirming. Have you already filled out the form provided above? Kindly let me know once you're done.

 

Best regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there Hi Dufferkh,

 

We haven't received your form. Have you had a chance to fill it out? Just in case here's the link.

 

Kind regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hello again,

 

Do you still need help with your device? If so, kindly fill out this form.

 

Cheers,

Dan

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

 

Best regards,

Dan