"There was a glitch" EVERY time & I Paid alot for this HUB..need a solution!

[triciaub13]

Ok folks..I am not a "PC" NET etc. person/tech/ or even close.  I have NO IDEA how or what to do to "disable this thing called  "IPv6" on my (wtf...router.??). I don't even have a "router" (that I know of anyway) and even if I DO (which I think you have to have one in order to use wireless right?) I have NO CLUE (zero, notta, zilch) how to get onto or into IT other than maybe (standing on it or sitting on it?) or possibly unscrewing the back or front or whatever screws I can find on it once I actually find this thing you call a "router",  and getting totally electrocuted.?? (unplug first?).  I do KNOW I paid a nice HARD-EARNED, buck for a Google thingy called a  "Nest Hub" and I shouldn't have to DO anything other than PLUG the **bleep** thing in and use it., right??? Look,  I unplugged it, changed channels (I have 2.5 & 5 GB),  unplugged it again for 10 minutes, moved it to a different outlet, unplugged it again for consecutive 10 times in a row, and someone mentioned unplugging it and do the "Jig" of which I believe is a dance dated back to the 1950's?  WTF???  I still get the "there was a glitch, try again in a few seconds" which is really, REALLY just totally pissing me off, to say the least!  So PLEASE (anyone, a Google-ologist if need be) HELP me STOP this "glitch" and please do NOT tell me "how to do so" in anything other languages or CODES other than good old ENGLISH because I am (ADMITABLY) an embarrassing computer illiterate MORON and I do not want to throw this thing at my kitchen wall or better yet...my garbage.  THANK YOU VERY MUCH!

[JillG]

Hi,

Okay, your post is hysterically funny but I can tell you are frustrated. 

I would like to start set up from the beginning. First do a factory reset your speaker or display  

Then go through this Google Home Device Setup.

When/if you get errors during set up, let us know what they say.

If you get all set up and then get errors after, let us know what they say.

Your router lets all your devices use your home internet. It may be Google or Nest or Asus or TP LInk. It may be a pod looking thing or have antennas. If you still have trouble w/ your Home device let us know the brand (or take a picture) of your router and we can work with that.

For now though, just reset and try and set up again.

jill

[triciaub13]

Hey there!  Thank you for TRYING to help me!  I'm glad I gave you a "chuckle"...it was REALLY my intention too, rather than relay a nasty tone!  We ALL need to "lighten up" a bit these days (don't you agree)?  Anyway, honestly, I did a complete "factory" reset TWICE and it DID work for exactly the first 2 "requests" then it goes right back to the old..."there was a glitch, wait a few seconds and try again".   Mind you also.."A woman's voice says the "there was a glitch" and a guys voice answers the 2nd time (which is a bit discriminatory don't you think?  I MEAN WHY does the woman give you the bad news and a guy actually answers the question?  HMMMM...  BTW..NO, I did NOT throw it against the kitchen wall!  I did LOVE this handy "hub" thingy until this started about 2 weeks ago making me repeat my "requests"  of which IF I wanted this lovely option, I'd just call it "my kid or hubby" of which neither EVER "get it the FIRST time either"!  HELP ME..please, Help ME...please!

[JillG]

Good, glad you were able to do the reset.

We need to know about your router.  You aren't using a shared apartment/office/dorm wifi? Correct? 

Your internet first goes to a modem (blinky lights smallish size) then to your router. (possibly larger with antenna things or round pod like). What brand is your router? 

[triciaub13]

We use Spectrum (Buffalo NY) and I have 2 "towers" both are tall and one is shorter than the other...I'd send you a photo but I have no clue how to do that.  

[triciaub13]

PLEASE help.  This so annoying and again, I am NOT computer literate at ALL!  I purposely purchased this "newer" hub because my older one was also doing the same "there was a glitch".  Buying the newer model worked ONLY until these past 2 weeks and it's started all over again.  This is HORRIBLE and should NOT be an issue with a new product!!!!

[JillG]

the taller one has a brand on it...what does it say?

[triciaub13]

Ok...um they are the same height.  The thinner one or the thicker one?  The thinner one is "Hiltron Technologies" and the fatter one is "Sagemon".

[JillG]

That helps!

So I think you will want to disable that ipv6 setting for your router. There are a few other posts here that had a similar glitch error and that did help. 

Moving your Google Nest device closer to your router is always recommended along with rebooting the device and the router.

I am not familiar with the setting access for your router and don't want to make things even worse for you by getting into the deep weeds of router settings. What I think would be best would be for you to contact your internet provider's support and let them know you would like some help disabling this setting.  

It really does sound like a router setting that is not allowing your Google device to connect properly and thus the "glitch" glitch. You may need to update the router firmware settings as well

[triciaub13]

How do I update router firmware settings?  I will attempt to contact my internet provider and see what happens

[JillG]

You upgrade usually via the router settings. Some routers have apps to do this but I suspect your router will access the settings through your browser. The internet provider can walk you through that as well.

[triciaub13]

I FINALLY got a hold of my internet provider.  They explained that IF the ipv6 setting in my router is disabled we would no longer get the 5 GBS of service anymore we would ONLY get 2gbs thus reducing our speed.  Still seems to me that this is an issue that google nest (it of which being their product) should provide a resolution for!

[triciaub13]

FYI..When my phone breaks I don't call the phone company to repair it, I call the place where I bought the actual phone for PHONE repair.  Just seems IF there is a google glitch...google should figure out how to fix it..it's a flaw with the google product!  None of my other internet products have this "glitch" or "problem".

[triciaub13 · Accepted solution]

YES!  I DO THINK that I may have solved my "glitch"!  After alot of phone calls and research, it turns out that my specific Router "Sagemcom RAC2V1S, FAST5280" is NOT, I repeat NOT compatible with the Google Hub!  Geez..So, I contacted my internet provider (Spectrum in my case) and was able to get a different, NEWER router which (OMG)...so far solved the issue!  I am almost afraid to say it BUT so far it has NOT glitched once!  Removing the IPv6 was NOT an option for me as it would remove my 5g optional streaming service (I was told).  I KNOW nothing...NOTHING about this crap.  I found out that the Modem brings in the internet the router sends it to your products (computers, video games, tv, etc.).  Both NEED to be uniform and updated (from what I understand).  I simply went to my provider's main office, and traded both my Router and Modem for the MOST updated one's they had!  BEFORE I disconnected ANYTHING I took photos of the BACK of each thingy so I would know where to plug in all the cords which made this SUPER easy!  Then, I had to "cync" EVERYTHING again...(new passwords for the new internet connections).  Took a little while but within about 1/2 hour I was up and running and I tested my "Google Hub" about 100 times asking 100 questions and every single time, it answered without ANY "there was a glitch, try again in a few seconds"!  

SO BEFORE you go and delete anything check YOUR ROUTER and Modem and GO GET THE most UPDATED equipment available.....!!!!  WO HOOOOO!! It WORKS!

[Jake]

Hey all,

With the issue being resolved, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post. 

Best regards,

Jake