"There was a problem setting up Nest Hub"

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Scott Jackson 5709 

I am trying to set up a Nest Hub using the 'Home' app on Android. 'Home' says "There was a problem setting up Nest Hub" while the Hub displays "Connected". I've done a factory reset several times, removed and re-added the Hub to Home, and it gets this far every time. Any suggestions on next steps?

[Rdianco]

Hi Scott Jackson 5709,

I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.

I just wanted to check in, has this issue resolved on its own for your device?

• If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  

• If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?

Your feedback is greatly appreciated, as it will help our engineering team address this issue. 

- From Frances (Community Specialist)

[Nokia80500]

Hi i have the same problem 2 google nest display i cant install the both devices.

The setup is nog complete and get the same error as above.

The 2 displays stay in white screen.

[Muddi]

Hey Nokia80500,

Thanks for posting. I know how challenging it can be not to have a working device when needed. I need to gather additional details to further assist you with this problem. Please fill up this form with all the needed information, then let me know once done.

Cheers,

Muddi

[Muddi]

Hey Nokia80500,

I just wanted to follow up on this. Please let us know if you were able to fill up the form so we can further help you with your concern.

Looking forward to your response.

Cheers,

Muddi

[Nokia80500]

Hi muddi,

I still have this problem no solution fr9m google yet.

The 2 screens are in the google home app en the screens stay loading whit the google load logo.

Hope someone can help me

[Muddi]

Hey Nokia80500,

Apologize for the delays. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Cheers,

Muddi

[Muddi]

Hey Nokia80500,

I just wanted to check if you were able to fill up the form? Please let us know by updating this thread so we can further help.

Cheers,

Muddi

[Muddi]

Hey Nokia80500,

Are you still experiencing an issue with your Google Nest Hub? Let us know by updating his thread, and we're happy to assist you.

Cheers,

Muddi

[Jake]

Hey Nokia80500,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake