"client pulse" bug: Family Bell on home display

[sb7]

When using our "getting ready for bed" Family Bell, after a few minutes the assistant says "I don't know but I found these results on search".

Then the Google search page comes up on the display with nothing in the search box and underneath it shows "Did you mean: get ready bell:client pulse"

Then I have to navigate back to the Family Bell. It also wasn't registering taps at all, so we managed to do the first two items via voice ("hey Google, I'm done") but now that just seems to crash it instead of registering. I did unplug it for 60 seconds, did not help.

This is repeatable for as many times as I care to open the bell. We really love this feature, it's been a huge help with my kids' routines and they love hearing what the assistant will say when they complete the next step. So I really, really hope there's a fix for this!

Tomorrow I will try deleting & recreating the nighttime bell if the morning one acts normally.

[Jarrod023]

Also having this exact same issue, like you have tried turning off and back on. Also tried leaving the mic and camera off and just using the list (noting tapping off activities also doesn't work) but even with the mic/camera off the issue persists.

[Princesss]

Hello folks,

Thanks for reaching out.

We're sorry to hear that you're experiencing that right now with your Google Nest speakers. Before trying some steps, a few things I'd like to ask-- when did you first experience this issue? Has this been happening every time you try to use Family Bell? If yes, have you already tried any steps?

Let's try some troubleshooting steps and see if this would fix this.

1. Reboot your Google Nest speakers-- unplug it from the power source for at least a few minutes.
2. Reboot your router-- unplug the router from the power source.
3. As soon as all devices are plugged in, try using the Family Bell and see if it works.

Keep me posted.

Best,

Princess

[sb7]

I unplugged my nest device and our router for 20 minutes this morning. Unfortunately I've just tapped to complete an item in the evening family bell and it responded as though I'd asked it to search something. It won't let me check things off by tapping now, but I was able to via voice. After a short amount of time (maybe two minutes) I then get the "get ready bell:client pulse" search popping up.

Worth noting perhaps: I do have 3 little speakers and a doorbell from google on the network. I did not unplug these (not certain how to shut off power to the doorbell anyways so I'm hoping I don't have to go around unplugging everything!)

[sb7]

I'm sorry, I forgot to answer: it's been happening consistently since two or three days before I first posted. It happens every time with both of our current family bells (morning get ready & evening get ready). I tried deleting both of them, re-added the suggested evening bell, and tried it without changing the tasks or anything, but it still has the same problem

[Princesss]

Hey everyone, 

Thanks for your additional info. Could you please list down all the Nest speakers affected and its firmware versions?

Check the firmware version of your speaker or display

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Tap your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Check the version on your Nest display

1.  Swipe up from the bottom of the display screen.
2. Tap Settings About device. You should find your "Cast firmware version."
   • For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Looking forward to your response.

Best,

Princess

[momanatorz]

Exact same here. It also started happening at a similar time as OP.

I was about to delete my Home and all devices to see if it helped! I deleted the affected hub and re added with no luck though. Is it a recent system update causing this for all Family Bell users?

Here's my affected hubs details as requested, btw it's also viewable in the Home App. 

 

[sb7]

This is the info for my home display:

System firmware version: 12.20230611.1.58

Cast firmware: 1.70.371084

[sb7]

(I'm unsure if it matters, but my 3 nest minis have cast firmware 2.57.375114. I don't use the family bell on them. Have been having regular popping sounds on the three of them when playing music on all speakers, I assume unrelated

[Jarrod023]

Fushsia version: 11.20230306.3.139

Software version: 52.94.21.547883872

Chromecast firmware version: 1.69.376124

[theamberjoy]

Google Home (info for the affected Nest Hub Max):

Cast Firmware: 1.70.375332
System Firmware Version: 12.20230611.1.59

Info directly from the affected Nest Hub Max:

Chromecast firmware version: 53.110.0.549404370

Fuchsia Version: 12.20230611.1.59

[Juni]

Hi folks,

Thanks for the details you’ve shared and, sorry for the delay. To cover all the bases, could you please send us a screenshot of it so we can further check?

I look forward to your response.

Regards,

Juni

[momanatorz]

A screen shot of what?

[theamberjoy]

I don't have a way to take a screenshot from a Nest Hub Max, which is where this is happening. I did take a photo of it when it happened tonight, while my kid's bedtime routine was up. We had completed 1 of 3 steps, and then a few minutes later, with no prompting, the Hub Max said (as it does every day), "I don't know, but I found these results on search." And then This is the page that opened when it said that.  

[sb7]

that's exactly what it looks like on mine as well! 

[Jarrod023]

Took a photo of it, happens during both morning and evening bells. (I've tried unplugging everything but issue persists)

Client Pulse issue 

[HeidiH]

That's exactly what we get and it's STILL not fixed 😭

[Cab453]

I am having the same issues. And this is on a brand new nest hub (2nd Gen). 

[HeidiH]

 

[theamberjoy]

Having this exact same issue too, down to the letter. I'll be watching this thread in case anything useful comes out of it

[slydelv]

I am having this exact issue

(Plus an additional issue - I have a family bell go off at lunchtime that doesn't show in my app and I can't delete because it's not there)

[momanatorz]

Exact same here. It also started happening at a similar time as OP.

I was about to delete my Home and all devices to see if it helped! I deleted the affected hub and re added with no luck though. Is it a recent system update causing this for all Family Bell users?

Here's my affected hubs details as requested, btw it's also viewable in the Home App. 

 

[JMagee]

Also have the same issue with our family bell. The family bell litterly runs my my and my sons life

 It is a integral part of our routine and is not working. My son is and whole family are so frustrated with this issue.  Has anyone found a solution ?   

[momanatorz]

Same. My son has ADHD and he struggles so much without this.

Is this still being looked at? @Juni 

[HeidiH]

@Juni we are all desperately seeking a solution to this as we also use it to help our kids. Have you got a solution yet?

[momanatorz]

I've posted on Twitter asking for support as this is ridiculous.

https://twitter.com/mosuperstyle/status/1713089647692103901

[Jarrod023]

Irony is, this particular thread actually appears in the search results on our Nest when it bugs out nowadays 

[momanatorz]

Back to the top. 

[momanatorz]

update on this??

[Juni]

Hi folks,

Thanks for the additional info you've shared. We'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Regards,

Juni

[momanatorz]

two months into the issue and now you are asking  us to fill in more information. Are you making fun of the affected users?

[theamberjoy]

How is this form intended to be used? Should we just paste everything we've already explained here? I'll do my best I guess...????

[Juni]

Hi folks,

Cab453, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you via email anytime soon. 

momanatorz and theamberjoy, thanks for the feedback. We totally understand that troubleshooting can be frustrating, but these are the most helpful steps to figure out what's going on with your device. Since the steps didn't work on your end, we'd be happy to further take a look into this for you. We haven’t seen your form submission come through; were you able to access it?

Best,

Juni 

[theamberjoy]

I did submit the form - I can do it again if it didn't come through. It says Case ID 0-9299000035731

[Jarrod023]

Form also submitted 

[sb7]

Submitted earlier today

[momanatorz]

Apologies for my frustration.

It's only because the lack is empathy support had in this thread.

Form now submitted. 

Thank you

[Alex_S]

Hi everyone,
 

We got your forms—thanks for filling it out. Our team will reach out to all of you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Warmly,
Alex

[momanatorz]

Thanks Alex.

Please do not close this thread until the issue is resolved. 

Mo

[momanatorz]

I can’t find the family bells setting in the home app anymore  😞