seeking assistance with nest hub2 there was a glitch error

[restorator101]

Hello forum members,

I am writing to seek your help and expertise regarding a persistent issue I have been facing with my recently purchased Google Nest Hub2. Despite my efforts, I have been unable to resolve the problem and would greatly appreciate any suggestions or advice you may have.

The primary issue I'm encountering is an error message that frequently appears on the device's screen, stating, "There was an error or glitch. Please try again in a few seconds." Although the Nest Hub2 occasionally works, it fails to wake up when needed and often remains unresponsive. I have attempted various troubleshooting steps, including power cycling, factory resets, and reinstalling the Home app, but none have proven effective. Even when streaming content, such as YouTube, the device remains dormant.

To address potential causes, I have ensured that all necessary permissions are granted, and my Netgear Nighthawk M2 modem is located within close proximity (around one meter) of the Nest Hub2. Surprisingly, my Samsung S22 phone and Tab S7, which are also connected to the same network and equipped with Google Assistant, do not encounter any issues. Additionally, I tried using a Wi-Fi extender, but the problem persists.

As you can imagine, the inability of the Google Assistant to assist when needed is incredibly frustrating. Therefore, I kindly request your insights and recommendations on possible solutions or further troubleshooting steps I can undertake.

I appreciate your time and expertise in assisting me with this matter. Your guidance will be invaluable in helping me make the most of my Google Nest Hub2. Thank you in advance for your support.

Best regards, [Restorator101]

[digittante]

Same issue here, similar conditions, affecting both our Nest Hubs

[Muddi]

Hey everyone,

Thanks for reaching out. I know how challenging it is when you're having issues with your Google Nest Hub (2nd generation). I'd love to dig deeper into this. A few questions: when did the issue start? What is the current firmware version of your Nest Hub (2nd generation)?

To further isolate network issues, please try setting up your device on a different network, like a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other will be used to set up your Nest display).

For Netgear Nighthawk router users, please try the steps below and see if that makes any difference.

1. Disable Access Control.
2. Enable the option Allow guests to see each other and access my local network in the Guest Network Setup.

Let me know how it goes.

Cheers,

Muddi

[Muddi]

Hi there,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Muddi]

Hey folks,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi

[restorator101]

Hello Muddi,

Apologies for the delay and  Thankyou so much for your time on this,   it's much appreciated. I have tried those few things you suggested and I think it's my Nighthawk m2  modem. The nest hub works fine using another modem with no glitches. So I'll have to purchase a new modem.

Thanks again for you expertise 

Rob 

[Muddi]

Hey restorator101,

Thanks for the update. I suggest that you try calling Netgear support first before buying a new router because they might know some settings on your router that may help you connect your Nest Hub (2nd). Also, could you check if IPv6 is enabled on your router? If yes, please try to disable it and check if your device has the same behavior.

@digittante: Thanks for sharing the link. Please fill out this form with all the needed information. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

Cheers,

Muddi

[digittante]

Form filled out with less detail than I've already provided (1000char limit?!). 

[Princesss]

Hi digittante,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[restorator101]

Hi Muddi,👍❤️🎁

A special thankyou to you

 You saved me from buying a new modem,   It was the Ipv6 setting as you  suggested, I contacted the netgear support team  and they helped me disable it . I no longer receive the error glitch on my Google Nest hub.

Thanks again for your expertise and a triple A rating to you

kind regards Restorator101

[Muddi]

Hello restorator101,

Sweet! I'm happy to hear that disabling the iPv6 on your router resolved the issue, and thanks for keeping me in the loop. Let me know if you still have questions and concerns otherwise, I'll be locking this thread after 24 hours.

Cheers,

Muddi

[Muddi]

Hey digittante,

Sorry for the delays, and we appreciate your patience. We're still working on the case, and we'll make sure to update you on email as soon as we have an information to share.

Cheers,

Muddi

[digittante]

Hi Muddi,

More details from me in this thread:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/quot-There-was-a-glitch-quot-and-quot-H...

I don't have Nighthawk equipment (that you wrote about) and using an alternate network did not resolve the issue.

[digittante]

@Muddi @Princesss any updates?