sonoff th16 cannot show temperature on nest hub 2gen

[harriskaravasil]

Nest hub 2nd gen cant recognize the status of the sonoff th16 and cant preview the temperature (continues loading and after a while it shows error)

[Azarco]

Hey harriskaravasil,

Thanks for reaching out — let's check this out.

A few questions: was it working before? What's the message you're getting on the Google Home app when trying to control your Sonoff device? Did you successfully link it to your Google Nest Hub? Also, what app are you using in controlling your Sonoff devices?

Looking forward to your response.

Best,

Alex

[harriskaravasil]

Thanks for your reply.

I have successfully paired the sonoff device. when i use the ewelink app i can control the switch and i can see the temperature. when i use my mobile google home can control the device but it hasnt provision to show the temperature. everything good so far. when i use my nest hub gen2 i can control the switch. when i ask for the temperature every time it responds that the switch is off (even if the switch is on) and it cant show the temperature on the screen.

is there anything can be done?

thank you for your time

[harriskaravasil]

 

 

 this is the screen when i am asking the temperature and it constantly loading

[Azarco]

Hello there,

Thanks for providing that details. Could you try rebooting your Nest Hub, Sonoff switch and router to refresh the connection? Make sure your devices are within 15-20 feet of your router. Also, please check if you can change the device type of your Sonoff switch on the Google Home app.

Regards,

Alex

[harriskaravasil]

i have rebooted all devices and router, all devices are inside the wifi range. I tried also the different device type and nothing works.
do you know if it might be a firmware bug?

[Azarco]

Hey harriskaravasil,

We haven't received any reports but let me check this with our team. Could you provide us the make and model of your Sonoff switch and the device connected to the switch? Also, what's the cast firmware and software version of your Nest Hub?

Thanks,
Alex

[harriskaravasil]

The model of sonoff is th16. The device connected is a water heater.

The nest software version is 47,9,4,447810048

The chromecast firmware version is 1,56,309385

Is there anything else you need? 

Waiting our feedback

Thank you tin advance

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Muddi]

Hey folks,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[harriskaravasil]

Hello, I will check the firmware version of the hub today an I will respond.

Thank you

[Muddi]

Hey harriskaravasil,

Thanks for coming back to us. I'll keep this thread open while waiting for the firmware version of your device.

Cheers,

Muddi

[harriskaravasil]

The model of sonoff is th16. The device connected is a water heater.

The nest software version is 47,9,4,447810048

The chromecast firmware version is 1,56,309385

Is there anything else you need? 

Waiting our feedback

Thank you ti advance

 

[Azarco]

Hey harriskaravasil,

Thanks for the additional information. We'd be happy to take a look into this for you. Please fill out this form with all the needed information and let us know once you're done.

Best,

Alex

[harriskaravasil]

I completed the form.

[Azarco]

Hello there,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Kind regards,

Alex