unable factory reset Google Nest 2nd generation

[mickeyboy12]

I got a used Google Nest 2nd Generaton but when i go to use it, basically says account exists on device.  Need to factory reset, after I do this, it still says account exists on this device.   It appears i have done the reset but Home app still says account exists on device

[MplsCustomer]

@mickeyboy12 

That should only happen if the factory reset was not successful. Were you able to get these instructions to work?

https://support.google.com/googlenest/answer/7073477

[mickeyboy12]

I was not.  I don't have a reboot option

[MplsCustomer]

@mickeyboy12 

I'm not sure what you mean.  The Help topic to which I linked has instructions for performing a factory reset on each Google Nest speaker.

[mickeyboy12]

It appeared to factory reset but when i got to Google Home and then add device, says exactly this 

"This device was previously set up by a different user, please factory reset the device"

"

[MplsCustomer]

@mickeyboy12 

I think that usually means the factory reset was not successful, and the old settings are still there.