Hi Robustblues,
I’m sorry to hear that after suffering to watch the NBA app and trying everything posted on the internet for both TV and the NBA app, you reverted to an old Roku to stream the NBA app without any inconvenience. Thank you for letting us know that you also found the Hulu app sluggish when looking through the channel listing. It is my pleasure to help you find the solution.
Before I start providing assistance, I have a few questions for you:
- During the year you were using the Chromecast with Google TV, have you ever cast without any video quality issues?
- When did you notice the inconvenience began with the NBA app?
- Did the Hulu inconvenience begin at the same time as the NBA app?
- Are you having the same issue when you cast other services (apps, movies, TV shows, etc.)?
- Could you please describe what happens when you try to stream the NBA app?
- In which country are you located?
- How far from the router is your Chromecast with Google TV?
- Have you tried using the streaming device on a different TV?
- Could you please double-check if your Chromecast with Google TV is connected to a WiFi network on the 2.4 GHz or 5 GHz band?
- Could you kindly check for wireless interference near the Chromecast with Google TV 4K, such as walls and floors, Wi-Fi-enabled devices, other electronics, cordless phones, baby monitors, mirrors, radios, microwaves, Bluetooth devices, and wireless video equipment?
- Is the Chromecast with Google TV firmware up to date?
- Is your NBA app up to date?
- Is your Hulu app up to date?
Thank you for your time and attention. I look forward to your response.
Best regards,
Virna
