cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

4k Google TV Stick

Shawn0208
Community Member

‎12-10-2024 03:36 PM

I am getting an error while setting up my account on a new android tv it says cannot authenticate this device on you account. What can I do to fix it?

0 Kudos
Reply
1 REPLY 1

ByronP
Community Specialist
Community Specialist

‎12-13-2024 11:13 AM

Hi Shawn0208,

 

Thank you for posting in the community. I’m sorry that you’re receiving an error message when trying to set up your Chromecast with your new Android TV. I’m here to help.

Before I begin. I need to ask you a few questions for further assistance:

  • What type of Chromecast do you have?
  • Do you have the latest version of the Google Home app?
  • What Google Account did you use to set up your Chromecast with Google TV or Google TV Streamer?
  • Did you receive any error message? If so, what did it say?
  • What device did you use to set up your Chromecast with Google TV or Google TV Streamer?
  • Do you have a dual-band router?
  • Is Chromecast connected to the 5 GHz connection?
  • Where are you located?
  • Do you have physical access to the router in case it has to be rebooted?

Please keep me posted. I’ll look forward to your response.

 

Regards,

Byron

0 Kudos
Reply