Ambient mode no longer working

[BuckyKat]

Ambient mode on both of my Chromecasts are no longer working. On my 4K Chromecast only one image from my Google photo album loads but it's always the same image and no others. On my other non-4K chromecast no images load. For both devices I can edit settings using the Google Home app, but it doesn't matter what image settings are used, even if it's Art Gallery or Experimental. Going to the settings in both Chromecasts or says that the settings page had an error and couldn't be loaded. 

 

[Guarcax]

Hi there!

Thanks for posting in the community.
I’m sorry for the inconveniences that you’ve been experiencing with your Chromecast. I understand that the screensaver is not displaying any image on any of your Chromecasts. No worries, help is here.

In order to provide you with the correct information, I need some extra information. Here are some questions for you:

• When did the issue start?
  • How often does it occur?
• What troubleshooting steps have you taken?
• What is the exact model of your Chromecasts?

In the meantime, you can try the next steps:

1. From the home screen, select settings, then go to System and finally hit on restart.
2. After the device shuts, to turn it on again, press the power button.
3. Restart your WiFi router.
4. Check that your Google Home is up to date.
5. Check for updates on your Chromecasts.

You can check the next articles for further information: Ambient screensaver for Chromecast and Google TV Streamer and  Reboot your Chromecast or Google TV Streamer. 

Tell me how it goes.

Regards,

Daniel.

[BuckyKat · Accepted solution]

Not exactly sure when the issue started but we first noticed it about three weeks ago.

It happens anytime the timeout period starts for the screensaver OR when you try to manually start the screensaver.

I’ve rebooted the modem, router and both Chromecasts. I’ve also directly connected the Chromecasts to my network using an ethernet/usb-c adapter.

I forgot that both Chromecasts are the 4K GZRNL.

However, I ended up resetting one of them and that has gotten the ambient mode to work correctly again. So I’ll have to do the same on the second one as well.