Anyone else having a problem with the Paramount+ app not working?

[garbanzo]

Google Chromecast with Google TV (4K) Snow (GA01919-US)

Recently the Paramount+ app won't stream programs.  The embedded app on the Chromecast opens correctly, but when you choose a program it appears to begin and then immediately goes to a black screen and displays error 6999.  I've uninstalled and reinstalled the app with no success.

There's no issue with the Paramount+ app on phones or tablets and I can cast from those devices but it's annoying that the embedded app won't work.  All other streaming apps work without any issues.

[Jaydog7]

I am having the same issue on my Google Chromecast with Google TV HD. I have done all the usual troubleshooting but to no avail. I can however cast Paramount from my phone to the Chromecast.

[garbanzo]

Yeah, there's no problem with the app on any other device besides my 4K Chromecast and casting from those to the Chromecast works perfectly.  It's just annoying.  What's weird is that the problem only seems to occur if I try watching one of Taylor Sheridan's shows.  Landman, Mayor of Kingstown and Tulsa King all have the problem, but Lioness (another TS show) and Mission Impossible: Final Reckoning, along with some others I tried, stream perfectly.  I contacted Paramount+ but haven't received a good response.

[mshoo1]

Same problem. I can't get any of the videos to play. I get 30 seconds of a back screen and then it defaults back to the program page.

[mshoo1]

The issue for me was related to my Eero router. The ad blocker on the router was causing issues, but only on the Google 4k streamer. I turned off the ad blocker setting on Eero and everything played great.

[garbanzo]

I use T-Mobile Home Internet (cellular) and there's no ad blocker, so that's not my problem.  I have a hunch it's an encoding issue for certain of the Paramount+ programs.  Every other streaming service works perfectly so I'm laying this on Paramount+ to fix.

[Jaydog7]

I have an eero 7 router and turned off ad blocking and that worked thanks for the tip.

[ByronP]

Hi there,

Thanks for the update! I’m happy to hear everything is sorted out. Please feel free to reach out if you need any further assistance.

Regards,

Byron

[ByronP]

Hi Folks,

Thank you for reaching out to the community. I see you’re dealing with a frustrating issue where the Paramount+ app on your Chromecast with Google TV fails to stream, showing a black screen and error code 6999. It’s especially puzzling since the mobile app works fine and other streaming services are unaffected. I appreciate that you’ve already tried uninstalling and reinstalling the app. I’d like to suggest a few more targeted steps to resolve this.

To get a better sense of the situation, could you tell me:

• Does it occur on all profiles in Paramount+ or just one?
• Which country are you located in?
• Are you using any VPN or Smart DNS?
• Have you tried to reboot your router and your Chromecast device? (Here is the article to reboot your Chromecast device).

Please let me know your findings.

Regards,

Byron

[garbanzo]

I'm in the US and not using a VPN or Smart DNS.  It happens on all profiles for the same programs.  Yes, I've tried rebooting both the router and Chromecast.  As I mentioned in a previous post, I think it's an encoding issue on the Paramount+ side for only certain of their programs.  Doubt there's anything Google can do about it.

[ByronP]

Hi garbanzo,

Thank you for the update. I appreciate the insights and information you’ve shared, and I’m happy to provide some additional details.

Since this issue is specific to one app, please consider contacting the Paramount+ support team to further investigate the error with their streaming content.

In the meantime, please try these troubleshooting steps:

• Clear App Data: On your mobile device, go to Settings > Apps > Paramount+. Select Force Stop, then Clear Cache and Clear Data.

• Reset Sessions: Log out of Paramount+ on all devices, then log back into your Chromecast.

Please let me know if you have any further questions.

Regards,

Byron