Bell TV has disappeared

[Paula5]

Hi. I plugged in the Chromecast 4K to my Samsung TV today, and now I can't access my Bell TV channels. When I go to the original "source" selection I used to choose on the remote for Bell television, all I get is a blue screen that says "Arris" that I can't get rid of. I'm baffled. I assumed that I could watch Bell TV channels then switch to Chromecast when I want YouTube on my television, but I can't figure out what went wrong that my regular television channels are now gone. Can anyone make a suggestion? Thanks.

[Alex_S]

Hello Paula5,
 

I know how it feels when something isn’t working the way it should. Let’s further look into it. A few questions: are you using a TV box? Is “Arris” the make of your TV box? Have you already tried to troubleshoot it?
 

I’ll look forward to your response.

Kind regards,
Alex

[Kimy]

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy