Brand new chromecast remote half working

[Derick712]

I just bought a chromecast 4k and i set it up but the volume buttons,  home button,  netflix,  youtube,  input button,  and voice assistant buttons do not work.  I have tried to update the remote but it sits on the update screen saying my remote may disconnect but never moved on from that screen.  I tried re-pairing the remote and that didn't work either.  

[Byteguy · Accepted solution]

That is significant.

It sounds like you may have already tried all these steps, but check just in case:

https://support.google.com/chromecast/answer/12934376

If that doesn't work, make sure your Chromecast is not overly obstructed.  It can be behind the TV (mine all are) but it's best to not have them enclosed or behind a large cabinet.

Last thing to check is the batteries.  I recently had a device act all crazy and it turned out to be faulty batteries.  It's worth trying.

Finally, if nothing else works, it may be that you got a faulty remote.  You may be able to just return and exchange everything where you bought it or you can request a replacement from Google:

https://support.google.com/chromecast/answer/14076635

[Derick712]

I got it to work thank you.  I downloaded the mobile remote on my phone andwas able to restart the Chromecast in system settings and re-pair the remote and it now works for everything except turning my tv on and off.