Hi @Renepalam,
First I would like to thank you for posting in our community page, on the other hand I apologize for the inconvenience that you are having with your Chromecast. Let me tell you some troubleshooting steps that you can try to fix the problem.
There can be a few reasons why you can't access settings on your Chromecast with Google TV (4K) using the remote. Here are some steps to troubleshoot:
1. Check the Remote:
- Make sure the remote has fresh batteries. Weak batteries can cause button presses to not register properly.
- Try pairing the remote again following the instructions in the Chromecast setup guide or the Google TV user manual.
2. Restart the Chromecast:
- Unplug the Chromecast from the power source for a minute, then plug it back in. This can sometimes clear temporary glitches.
3. The "Settings" Button Might Have Changed:
- On some Chromecast models, the dedicated "Settings" button might be replaced with a profile picture icon on the far right of the home screen. Try navigating there using the directional buttons on your remote.
4. App Issue (If Using Google Home App):
- If you're trying to access settings through the Google Home app, ensure the app is updated to the latest version on your phone or tablet.
- Try force quitting the Google Home app and restarting it.
- In rare cases, uninstall and reinstall the Google Home app.
Here's how to access settings using the remote if the above solutions don't work:
- Go to the Chromecast home screen.
- Press the up or down directional button to navigate through the rows.
- Look for your profile picture icon (or the gear icon on older models) on the far right corner of the top row.
- Press the select button (usually the center button) on your remote.
- This should open the Settings menu.
If none of these solutions work, there might be a hardware issue with your Chromecast. You can contact Google support for further assistance
Regards,
Mario.
