cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Cannot sign into Youtube Kids app on Chromecast with Google TV and ads play even with YTP

bigelowben
Community Member

When trying to use the Youtube Kids app on the Chromecast with Google TV, I am immediately told that I cannot sign into my own account, or any kids account. I have Youtube Premium that I pay for in part so my kids aren't barraged by ads, and this bug makes it so that ads play. There are many other people reporting this issue since as far back as 2022. I'll link to some of them here.

Steps to reproduce:

1. Launch Youtube Kids app.

2. Select Get Started using the remote (this is the only available option)

PXL_20230709_183033278.jpg

3. Answer the "Grown ups Only" math problem.

PXL_20230709_183040580.jpg

This is when I (and many others) get the error saying I cannot sign into my account, or use a kids profile. Again, what this means is that even if I continue and set the app up, Youtube Kids plays ads for my children, which I am paying for Youtube Premium to have not happen.

PXL_20230709_183053779.jpg

Can we please get a bug/change ticket filed ASAP. It is clear this is an outstanding, ongoing problem.

Here are a small number of threads from this forum and others reporting the problem.

https://www.googlenestcommunity.com/t5/Chromecast/YouTube-kids-getting-ads-with-YTP/m-p/141436#M1472...

https://support.google.com/googletv/thread/183167281/can-t-sign-into-youtube-kids-on-google-tv?hl=en

https://www.googlenestcommunity.com/t5/Chromecast/YouTube-kids-on-google-tv-showing-ads-with-YouTube...

https://www.reddit.com/r/AndroidTV/comments/kqhlug/cant_sign_into_youtube_kids_on_new_google_tv/

 

 

 

1 REPLY 1

Kimy
Community Specialist
Community Specialist

Hi bigelowben,

 

Thanks for posting here in the Google Nest Community. Kindly check if you already received the late August to early September update. It includes patch fixes for most of the recognized bugs. If not, try to do a full clean-up by performing a factory reset and setting it up from scratch. Let us know how it goes.

 

Thanks,

Kimy