Check internet connection

[mckheaslip]

my tv is saying check internet connection for my chromecast 1st gen when i try to set it up and connect to the internet. I’ve used both 2.4G and 5G and it says this and on the app it says the wifi connected but then when i click on it again it says disconnected device. I’ve reset the chromecast and restarted my router but nothings worked!?

[Jeran]

Hey there mckheaslip,

These kinds of networking issues can be tricky, so I'd be happy to help you figure this out. To begin, if you have a first-generation Chromecast, you can only connect to the 2.4GHz network. Go ahead and follow the steps listed in this article, then let me know if you run into any more error messages.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Jeran]

Hey there mckheaslip,

Do you have any more questions that I can address? 

Thank you,
Jeran

[Jeran]

Hey mckheaslip,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran