Chrome cannot find Chrome Cast (not through app or chrome browser)

[lex1125]

As of today, Good Home App and also laptop with Chrome cannot cast or find Chrome cast.  Nothing has changed as far as I know, all devices are on the same 5g network.  I have done restarts on all devices as well as a factory re-set  and all the other troubleshooting steps I can find in the forum posts.

After factory re-set. I go through the steps to setup a new device, I get a bar code on the tv, so far so good, then scan the code, but the app says it can't find the device are trying for 45 seconds or so. 

Please help!

[Jeran]

Hey there lex1125,

Sometimes these networking issues can be pretty frustrating to deal with, so I'd be happy to help you look into this! The first thing I would do is follow the steps listed in this article. If you attempt those steps, and the problem persists, go ahead and follow the steps in this article as well.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Muddi]

Hey lex1125,

I hope we were able to answer your question with the info provided by @Jeran . If you have additional questions, feel free to respond to this thread and we'd be happy to further assist you.

Cheers,

Muddi

[Muddi]

Hey lex1125,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi

[Muddi]

Hi lex1125,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi