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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25963 Views
  • 0 replies
  • 11 kudos

Google chromcast problem

I try to connect my a32 5g to google chromcast and a message appears which says connection it is not available with your chromcast device

Xristakos by • Community Member
  • 798 Views
  • 3 replies
  • 0 kudos

Your Chromecast was set up successfully but can't be found

This is the message I get when attempting to finish the setup of my Chromecast. After which, it cannot be found by any other devices. It's clearly connected to my Wi-Fi, but for some reason cannot be found. AP Isolation, which it warned about, does n...

RebukePete by • Community Member
  • 23304 Views
  • 7 replies
  • 4 kudos

Resolved! Chromecast clicking noise

My chromecast has started making two clicking sounds about every 20 seconds. This is happening even when no show is playing, just on the home screen. Also happening while trying to watch shows, which is very distracting.I tried unplugging it from out...

Hb387 by • Community Member
  • 4223 Views
  • 6 replies
  • 0 kudos

Assistant doesn't recognize chromecast built-in

We have 2 tvs with built in chromecast. Google home automatically recognized them, but i can't move it into a room, and google assistant doesnt find it when asking to play youtube, spotify etc.

TimStan by • Community Member
  • 690 Views
  • 3 replies
  • 0 kudos

Can’t connect to chrome cast from iphone

I’ve just purchased a Google chromecast 3rd Gen. set up was going fine until wifi setup. It says “connecting” then after a few minutes “connected”. Seconds after, it says “Something went wrong”…I’ve tried restarting my wifi, restarting my phone, rese...

Sh4nts214 by • Community Member
  • 1373 Views
  • 5 replies
  • 0 kudos

Cant connect to new router

Iv started using a new modem and my chromecast won't come up on Google home. When I try to conect it to the new wifi it keeps saying "could not communicate with your chromecast"

Resolved! Ambient mode wont display all my photos

I'm sure everyone else has the same issue but why is it that it the chromecast won't show more than a few photos at all. Sick of seeing the same photos again and again when there are hundreds.

Crashe by • Community Member
  • 10042 Views
  • 4 replies
  • 6 kudos

Chromecast with Google TV Not Working

Is anyone else finding that this Chromecast completely fails every month or so? Its fine in between, but then I have a night where it'll just pretend its going to load a show and never do it. I've found the only fix is a factory reset, but that takes...

MSG7 by • Community Member
  • 840 Views
  • 3 replies
  • 0 kudos

Resolved! Gen 2 Chromecast

Google home app will not find my Chromecast Gen 2. searches and goes to asking what device I want to set up. stuck in a loop. chromecast on tv shows get the app to get started. light on chrome cast pulsing white light. using a note 20 ultra to try to...

djowen1134 by • Community Member
  • 1430 Views
  • 5 replies
  • 0 kudos

Resolved! Chromecast Built In - PCM Audio bit rates?

I have a Sony A80J TV that I'm using as a streamer for the Amazon Music HD app that's on the TV. The app reports that the TV is only capable of 16bit/48khz going to either eARC or Toslink. Sony support states that the TV is capable of 24 bit PCM outp...

ericr2 by • Community Member
  • 1491 Views
  • 2 replies
  • 0 kudos
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