Chrome cast crash

[ChaosZs]

I have had my 4K google chrome cast for about 2 months now and I’ve had issues with it randomly turning off and restarting even while idle. 

I have reset rebooted the device, updated all apps changes the provided cord and or power supply even used a multi power supply that can provide up to 3 Amps of current and still having issues.

internet connection is full strength and have tried using other tvs and PowerPoints on a completely different RCD and Circuit breaker curcuit.

if I could get any help that would be awesome

[Jeran]

Hey there ChaosZs,

I apologize for the late response, and thank you for being patient! Were you able to fix that crashing issue? If not, I'd be happy to help figure this out. Now, when the Chromecast crashes, what is the LED light doing on the Chromecast dongle? If the Chromecast encounters an error, it could appear via the LED light. Also, does the device feel warm to the touch? It could be a possibility that the Chromecast is overheating, causing a restart.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Muddi]

Hi there,

How's it going with your Chromecast device? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi
 

[Muddi]

Hey ChaosZs,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi