Chromecast 4.0 does not wake with video

[Sineval]

Hello,

I had encountered following issue with my brand new Chromecast 4.0 4K

Occasionally, when I wake it using it's pilot, it will not show video. Chromecast seems to be up, as BT speaker is connecting to it, but no image is shown on the monitor. This happens randomly, and the only workaround is to reset device by unplugging and plugging it again (and this is annoying, as there is not reset button on the device, I need to reach out behind the monitor to unplug it from the outlet)

Chromecast is used with computer monitor, the Philips BDM4037UW/00 and is set to FHD resolution (if it makes a difference) and before I used Realme Smart TV Stick 4K, also with Google TV, and nothing like this ever happened. Could it be a faulty Chromecast unit?

[tajennifer]

Hi Sineval,

Thanks for posting. I'm sorry to hear that you are experiencing no video while you are using your Chromecast 4K. But don't worry; help is here. Here are some steps that you can check to solve the situation:

1. Check the HDMI connection and make sure it’s fully plugged into the monitor’s HDMI port.
2. Make sure the monitor is tuned to the same HDMI input where the streaming device is plugged in.
3. If it is possible, try another HDMI port on the monitor.
4. Check if your HDMI cable is compatible.
5. If the error comes from a specific app, check if the app is supported and updated to the latest version.
6. Make sure their streaming device is on  the latest firmware version.
7. If possible, check if your monitor is on its latest firmware version.

Please keep me posted. I'll be waiting for your response.

Best regards,

Jenny

[Sineval]

Thank you for reply, I will answer in order:
1. Yes, it is fully plugged in
2. Yes, nothing else is plugged to this monitor and it automatically detect signal from connected devices
3. Tried, no luck
4. I am using Chromecast own HDMI dongle
5. Nope, issue is when waking Chromecast itself (using power button on the pilot)
6. It is, so it's its pilot
7. It is on the latest I know of

Just to be on the same side, my issue is like this:
1. I power down (sleep?) Chromecast using power button on the pilot
2. I power it back on and occasionally (like 1 out of 5) there is no video, but BT devices (like a speaker) are connecting and I can hear the navigation sounds when I use press the pilot buttons. When this happens, all I can do is unplug/plug USB power cable as not even unplugging HDMI will fix it.

[tajennifer]

Hi Sineval,

Thanks for your response and all the information. I understand the situation about the Chromecast functionality, but the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Best regards,

Jenny

[Sineval]

Hello again,

as requested I have filled up provided form.