Chromecast 4K device is unable to connect to any Bluetooth devices

[nikneroz]

Device:
Google Chromecast TV 4K

Issue:
After updating the operating system to Android 12, the Chromecast 4K device is unable to connect to any Bluetooth devices. Infinite pairing. Restarting is not working. Factory reset is not working. Changing power source is not working.

Here is a list of the devices that were attempted to connect:
Logitech MX Master 2s(Mouse)
Microsoft Sculpt Comfort(Mouse)
Apple Magic Trackpad V2(Mouse)
Apple Magic Keyboard V2(Keyboard)
Logitech K380(Keyboard)
Bose QuietComfort 45 II(Sound)
Samsung Galaxy Buds Live(Sound)

Technical info:
Android TV OS version: 12
Android TV security patch level: January 1, 2023
Kernel version: 4.9.269
Android TV OS build: STTE.221215.004.A1.9716989

[Pcx]

Same issue with Realme Air Buds 3 (:

[Jeran]

Hiya Pcx,

Just to confirm, what troubleshooting steps have you already attempted? For example, making sure your Chromecast is up-to-date, removing all other Bluetooth devices from your Chromecast, and factory resetting. If you have, you may need to speak with Chromecast Support as well. To have them reach out to you via email, please fill out this form. I'll check up on you in a few days to see if you've filled it out.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Muddi]

Hey folks,

I just wanted to follow up on this. Have you had the chance to fill out the form?

Cheers,

Muddi

[nikneroz]

Yep, I sent filled form yesterday

[Muddi]

Hi nikneroz,

Thanks — we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. 

Cheers,

Muddi
 

[Muddi]

Hey Pcx,

Thanks for the update. We got the form you've submitted, and we'll  send you an email about your concern. I'll close the thread after 24 hours, and let's continue through that channel.

Cheers,

Muddi

[Jeran]

Hey there nikneroz,

I apologize for the late response, and thank you for being patient! With troubleshooting steps you've already tried, you may need to speak with Chromecast Support regarding this issue. To have them reach out to you via email, please fill out this form. I'll check up on you in a few days to see if you've filled it out.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran