Chromecast TV 4K flickering/flashing only for SOME shows (fine for others)

[Douvay]

Hi everyone, I would really appreciate some help on this. The link below is a recording of the issue.

https://youtu.be/lEbxHP3hbsU?si=5uIYX9E2SHtF06N2

The issue happens when I watch some shows like Young Sheldon, Arcane, Abbott Elementary, or Severence (on Netflix, Apple TV, Disney+).

But it doesn’t happen when I’m watching Dragon Ball Daima, Ted Lasso, or anything on YouTube. (Netflix, Apple TV, YouTube).

I can’t figure out what the common denominator is. I assume it’s a software issue rather than hardware since some shows are fine.

Things I’ve tried: restarting the device and changing the refresh rate, but I’m happy to go over any suggestions step by step again.

TV is Samsung QLED Q70C capable of 100Hz.

Many thanks.

[virnab]

Hi Douvay,

Thanks for reaching out to our community.

I’m sorry to hear that your Google TV Streamer (4K) is flickering/flashing some shows on different apps such as Netflix, Apple TV, and Disney+. But there are other shows that aren’t presenting the inconvenience using the same apps. Our team is aware of this issue and is actively investigating to find a fix.

Please consider sharing your thoughts directly with our development team through this feedback form. Your input will help us prioritize features and ensure that we're meeting the needs of our diverse user base.

Feel free to keep us posted if you have more questions.

Best regards,

Virna

[Douvay]

Hi Virna, I just wanted to clarify, it's the Chromecast with Google TV 4K , not the Google TV Streamer 4k.

Are you saying that the brand new Google TV Streamer has this issue too? That's disappointing.

[virnab]

Hi Douvay,

Thanks for clarifying that you are having the inconvenience with a Chromecast with Google TV 4K. I’m sorry for misunderstanding the model of your Chromecast device.

In this case I would appreciate it if you could answer the following questions to better assist you:

• When did the issue start?
• How far from the router is your Chromecast with Google TV 4K?
• Could you please double-check if your Chromecast with Google TV 4K is connected to a WiFi network on the 2.4 GHz or 5 GHz band?
• Have there been any recent changes to your environment, such as a change in WiFi network or recent outages?
• Could you kindly check for wireless interference near the Chromecast with Google TV 4K, such as walls and floors, WiFi-enabled devices, other electronics, cordless phones, baby monitors, mirrors, radios, microwaves, Bluetooth devices, and wireless video equipment?
• Is the Chromecast with Google TV 4K firmware up to date?

Thank you for your time and attention. I look forward to your response.

Best regards,

Virna

[Douvay]

Thanks for your reply Virna,

• When did the issue start?
• at least 6 months ago. I’ve had the device since 26 Sep 2023. Decided to just live with it but the issue in the video I linked above just seems too extreme
• How far from the router is your Chromecast with Google TV 4K?
• about 5 steps away, sorry I don’t have the precise measurement
• Could you please double-check if your Chromecast with Google TV 4K is connected to a WiFi network on the 2.4 GHz or 5 GHz band?
• 5 GHz
• Have there been any recent changes to your environment, such as a change in WiFi network or recent outages?
• nope
• Could you kindly check for wireless interference near the Chromecast with Google TV 4K, such as walls and floors, WiFi-enabled devices, other electronics, cordless phones, baby monitors, mirrors, radios, microwaves, Bluetooth devices, and wireless video equipment?
• if you’re asking about devices physically near the Chromecast and router it’s probably just a smart TV and PS5
• Is the Chromecast with Google TV 4K firmware up to date?
• yes

May I ask something? You mentioned that even the brand new Google TV Streamer has this issue and that the team is aware of it. So if the older Chromecast and the newer Streamer both have the same issue, will it ever be fixed? How long has the team been working on a fix? I’m happy to answer any questions of course but your comment made it seem like I’ll be wasting my time with this lineup of devices. 

[virnab]

Hi Douvay,

I appreciate your quick reply. I sincerely appreciate your cooperation and your prompt reply, which gave me all the details I needed to help you more effectively.
Considering the details you gave me, I advise you to do the following troubleshooting procedures:

1. Check if the TV has a motion compensation mode. Try enabling, disabling, or adjusting the motion compensation mode.
2. Reboot the streaming device.
1. Unplug the power cable from Chromecast with Google TV.
2. Leave it unplugged for one minute.
3. Insert the cable back into Chromecast with Google TV.

1. Reboot the router:
1. Disconnect the WiFi router from the socket and leave it unplugged for 2 minutes. 
2. Check if the router's LED lights are off when the router is unplugged. Some routers have backup battery packs, so you will need to disconnect the battery packs to ensure the router completely turns off.
3. Once all router LED lights are back on and your network name shows on the list of available WiFi networks on your phone or tablet, check if the streaming device can connect to the WiFi network.

If the inconvenience persists, you can try the following recommendations:

1. Clear the cache:
1. From the Google TV home screen, go to the profile picture, then select “Settings.”
2. Select “Apps,” then choose the app you are experiencing the problem with. If you can't find the app, select “See all apps.”
3. Select Clear cache, then tap “Ok.”

Please let me know how it goes.

Regarding your inquiries, of course! Feel free to ask your questions here. It is my pleasure to present you with the answer. You may be confident that our devoted team is working diligently to find a solution as soon as possible.

Thank you for your time and attention. I look forward to your response.

Best regards,

Virna