Chromecast With Google TV - 4k - Gzrnl ( Recovery mode )

[Fakhar15]



 Respected Google community,

I have "Chromecast With Google TV device" 

Model : GZRNL 

Recently my device is not functioning properly, whenever I start device it stucks on "G" logo boot screen.

I have tried soft reset many times from remote and from device button but it doesn't working.

So I want to do a factory reset from device "recovery mode" But I don't know how to open recovery mode of this device. If anyone know how access recovery mode of this device please guide.

Regards.

Fakhar ul rasool

[Jeran]

Hey there Fakhar15,

That's no good to hear that your device is stuck on the G logo screen. If you're unable to factory reset using these methods, you would need to speak with Chromecast Support. To have support contact you via email, please fill out this form.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Jeran]

Hey there Fakhar15,

Do you have any more questions that I can address? 

Thank you,
Jeran

[Fakhar15]

I am from Pakistan
I have not find solution in filling google forms.
My device warranty is expired thus it cannot be replaced.

Only I can request to google technical staff that please provide instructions, that how to boot this device in recovery mode, so we can "factory default" this device from recovery mode.

I really appreciate your act of kindness

Many people will appreciate your kindness.

[Jeran]

Hey there Fakhar15,

I'm sorry to say, but there isn't a way for users to enter any recovery mode. If you are unable to factory reset the Chromecast, you really would need to speak with Chromecast Support. If you would like, you can speak with Chromecast Support via phone or online chat using this link.

Best regards,

Jeran

[Jeran]

Hey there Fakhar15,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[Jeran]

Hey Fakhar15,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

[Fakhar15]

No sir I don't have any questions 

[Jeran]

Hiya Fakhar15,

No problem at all! In that case, I'll go ahead and lock this thread. If you have any more questions in the future, feel free to create a new thread.

Have a good one!

Best regards,
Jeran