Chromecast connection to google account

[alannamccorkle]

My two new chromescasts won't connect to my Google account in set up.

I have one that works great and took about 10 minutes to set up. The two I got today neither is able to sign into my Google account. 

I tried uninstalling Google home, resetting my Google account password, restting my wifi. Nothing has worked so far.

The device I already had still works fine. Neither of the two new devices can do the last step of set up

[Kimy]

Hi alannamccorkle,

Thanks for posting and for being a step ahead of us. Let’s try this approach: instead of signing in to your account via the Google Home App, try to manually login using the Chromecast Voice Remote. If you encounter any issues, try to do a full clean-up by performing a factory reset and setting it up using the remote (without using the Google Home App). Once completed, it will register in your Google Home App under local devices, and you can move it to rooms and modify it based on your preference.

Let us know how it goes.

Thanks,

Kimy