Chromecast does not recognize my location

[scrimshanker]

I have a recent Chromecast with Google Tv.

I recently moved from Vietnam to New Zealand. When I try to download New Zealand specific apps - TVNZ+, for example - I get a message stating 'this item isn't available in your country'.

I have already changed my address in the 'Google Home' app, and have waited 48 hours for the changes to be implemented - but still no luck.

I have not previously changed my home address in Google Home in the last two years 

I would be grateful for any feedback about this frustrating issue 

thanks

[Kimy]

Hi scrimshanker,

Thanks for posting here in the Google Nest Community. This message usually is related to the region/country specified on your Google Play services. You may need to check if it’s set to New Zealand. Check out this link for more information.

Let me know if you have questions.

Thanks,
Kimy

[Kimy]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Regards,

Kimy

[Kimy]

Hello scrimshanker,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Kimy