Chromecast freezes at startup

[CharanKodela]

I have a chromecast with Google TV 4k. When opening the chromecast in my TV. It just freezes at startup and it says is the signal on. i tried hitting the chromecast remote multiple times still doesn't work then i have to reset it. Its becoming frustratiing to do it everyday. Could anyone please help i tried troubleshooting multiple times but nothing works. Thanks!

[tajennifer]

Hi CharanKodela,

Thanks for posting. I'm sorry to hear that your Chromecast with Google TV 4K is freezing at startup. I understand that you already tried to factory reset the device multiple times and it still doesn't work. Don't worry. We're here to help! Please give us a call to speak with one of our specialists about further assistance.

Regards, 
Jenny

[tajennifer]

Hi CharanKodela,

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Please keep me posted.

Bets regards,

Jenny