Chromecast in tv 4k

[Michele5]

My chromecast  in  loop help me pls

[JenniferV]

Hello Michele5,

Thanks for reaching out. Let's check this further.

A few questions: what's the LED status on your Chromecast with Google TV (4K)? When did the issue start? What can you see on your TV screen? Please reboot your Chromecast with Google TV (4K). Plugging it on a different HDMI port on your TV or different TV screen might also help.

If the issue persists, perform a factory reset on your device. Here's a guide: How to factory reset your Chromecast.

Best,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hi Michele5,

I haven't heard from you in a while so I'll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer