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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 138 Views
  • 1 replies
  • 1 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 27003 Views
  • 0 replies
  • 12 kudos

cant mute volume on laptop when watching a movie

I set up my new chromecast to watch Netflix movies from my laptop. Initially the volume wasn't working on my tv, so I followed a few youtube instructions and made changes to my laptop settings (I cant remember what!). As a result, the volume on my tv...

Mariah by • Community Member
  • 763 Views
  • 4 replies
  • 0 kudos

Chromecast (2 gen) distorted/blown out sound issues

Hi!I have tried finding a solution to this but haven't found anything yet. My problem is this:When I cast from streaming apps (netflix, viaplay, HBO, etc) the sound is a mixture between clear sound and low freq blown out(ish) sound on top of that. It...

Bastukorv by • Community Member
  • 2299 Views
  • 4 replies
  • 0 kudos

Chromecast MAC number

I need to get the MAC address to me able to connect my Chromecast to the Wi-Fi. I cannot setup the Chromecast without the Wi-Fi connection so I would have to find the MAC address before I finish the setup. Is it possible? Thanks x

maripgrc by • Community Member
  • 948 Views
  • 4 replies
  • 1 kudos

Ffalcon TV - Brand not listed

Hi Guys,My kids were super lucky & were given a TV each by their grandparents for Xmas. I am attempting to configure the Chromecast remote, but Ffalcon brand is nowhere on the list.I have tried TCL as Ffalcon are apparently made by TCL, but no joy.An...

SwayMan66 by • Community Member
  • 1499 Views
  • 4 replies
  • 0 kudos

Player to watch files with Dolby Vision and Dolby Atmos

I'd like to watch my files files (e.g. connected via USB or in a samba share) with Dolby Vision and Dolby Atmos.So far, I have been successful with Plex for Dolby Vision, but only streamed files from a Plex server. I cannot play Dolby Vision with Dol...

jj001 by • Community Member
  • 781 Views
  • 0 replies
  • 0 kudos

Resolved! Apple Magic Keyboard paired to Chromecast Google TV

Hello everyone...First time here. I am having difficulty pairing my bluetooth 'Apple Magic Keyboard' to my 'Chromecast Google TV'. The Chromecast sees the keyboard and asks me to enter a passcode on the keyboard, but it fails to connect and this will...

Dey1 by • Community Member
  • 27326 Views
  • 72 replies
  • 12 kudos

Resolved! Not authorized to view hbo max

Why does Hbo max not funtion with my Chromecast. I can locate my chromecast device normally on the hbo max app, but every single time I try to cast the result is the same: something went wrong. In between there is a quick flash of an text on the top ...

Birdsong by • Community Member
  • 2099 Views
  • 6 replies
  • 1 kudos

Chromecast audio software version?

Google website lists 1.42.172094 as the latest version for Chromecast Audio firmware but Google Home reports 1.56.281627 as the cast firmware for my Chromecast Audio. My firmware seems a later version than the Google website. What is the latest versi...

Winston853 by • Community Member
  • 4675 Views
  • 5 replies
  • 1 kudos
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