07-03-2023 09:46 AM
Bought a new Chromecast with 4K Dec 2022. It worked fine for about 4 months, then one day it disconnected from the wifi. It took several tries to get it back but then was good again. About 2 weeks later it happened again, same issue, we had to factory reset to get it to reconnect. About two weeks ago, it started disconnecting every other day and only doing a factory reset, signing back in to all accounts, and then waiting for it to reload apps gets it back up and running again. It is extremely frustrating. It is not using any 3rd party cables and it sits about 4 feet from the router, we do not have a VPN. Is there anything else we can do to avoid having to go through this process all the time?
07-08-2023 12:14 PM
Hi KEL2023,
I know how it feels when something isn’t working the way it should. Let’s try to do some troubleshooting steps.
Let us know how it goes.
Regards,
Alex
07-11-2023 12:15 PM
Hey there,
I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?
Warmly,
Alex
07-12-2023 12:17 PM
Hi there,
We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Best,
Alex