Chromecast not connecting on Toshiba TV with built in chrome cast

[khambright1]

I have a Toshiba TV with built in chrome cast. I have had it since 2017 with no issues. All of a sudden it started saying "Reconnect me" - 'Cast TV6179 can't connect to *wifiname*. I have tried resetting the TV, I have tried resetting the wifi, I have tried deleting and redownloading the Google Home app, I even had my internet provider come check the internet and there should be no issues there. Any insight into why this is happening? 

[JenniferV]

Hello khambright1,

Thanks for reaching out and for being a step ahead of us. 

This message could be due to AP isolation being enabled, UPnP disabled, VPN enabled, or IGMP disabled on your router settings. Please try the steps below and let me know how it goes:

1. Make sure your TV with Chromecast built-in is within 15 feet of the setup device and the Wi-Fi router.
2. Use a mobile hotspot to set up your TV with Chromecast built-in. This is to isolate the issue.

If the issue persists, please reach out to your TV manufacturer for further help.

Regards,

Jennifer

[JenniferV]

Hey there,

It's me again. How's it going? Did you manage to get your device working?

Best,

Jennifer

[Muddi]

Hi khambright1,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi