Chromecast remote white light stays on, first time use

[Vince3301]

Chromecast remote white light stays on. This the first time use, so I can't pair with the chromecast and now I'm unable to use it. I tried to reset the remote by removing the batteries and hold the home button when I put them back. I did a reset of the chromecast with the small button on it. And tried to pair the remote by clicking the small button just once... The light just stays solid white. I assume it can't be a firmware update because it's not connected to the internet and it feels the voice button isn't stuck. What else can I do? Return to sender? 

[JenniferV]

Hello Vince3301,

Thanks for reaching out and for being a step ahead of us. 

What's the model of your Chromecast with Google TV, is it 4K or HD? Please try to replace the batteries with new 1.5 V AAA batteries and test. If the issue persists, you can contact the store where you purchased it and ask for a replacement. 

Regards,

Jennifer

[Vince3301]

Hello Jennifer, 

Already contacted Google customer support.... item will be replaced... 

Regards

Vince 

[JenniferV]

Hey there,

Awesome! Glad to hear that our support team already processed a replacement for you and thanks for keeping me in the loop. Let me know if you still have questions and concerns otherwise, I'll be locking this thread after 24 hours.

Best,

Jennifer