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Chromecast stuck on G Logo forever

PIXX3L5
Community Member

Was working fine then the other day it was just displaying the G logo.

 

I'm technically minded so I know Google have bricked alot of there devices and will not own up to it.

 

It can not be put into recovery mode, the button on the device stays permanently white while pressed down even when you remove power and do the same and plug the power back in, it can not get to the recovery screen to factory reset.

 

Alot of people are experiencing this same issue and it seems nothing is being done about it.. if this is true I will be contacting a friend at a well known online technology publication.

 

If other members found this post after suffering the same issue please reply to this post and If it's okay could my friend contact you.

 

So yeah Google have some explaining to do!!

 

Fix this

4 REPLIES 4

Kimy
Community Specialist
Community Specialist

Hi PIXX3L5,

 

Thanks for posting here in the Google Nest Community. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done.

 

Thanks,

Kimy

Kimy
Community Specialist
Community Specialist

Hi there,

 

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

 

Regards,

Kimy

PIXX3L5
Community Member

Apologies I missed the email I've now filled out the form.

Alex_S
Community Specialist
Community Specialist

Hey PIXX3L5,

 

No worries! We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.


Best,
Alex