Chromecast w/google tv froze while watching Netflix

[CruellaD]

Froze watching Netflix, tried to reboot using remote with no response.  Tried restarting, tried factory reset nothing works.  Any suggestions?

[Kimy]

Hi CruellaD,

Thanks for posting here in the Google Nest Community. A few questions: what Chromecast device are you using? You said nothing happened after restarting and doing a factory reset; does that mean the TV screen is still stuck on the same image even after taking those actions? Could you share a photo?

Give the steps below a try and let me know how it goes:

• Plug your Chromecast into a different HDMI port on your TV.
• Reboot your TV and Wi-Fi router.
• Reboot your Chromecast device directly via power.

Thanks,

Kimy

[Muddi]

Hi there,

I don't want to be a nudge but I'd like to check if you were able to get your device working. Feel free to reach back if you still need help.

Cheers,

Muddi

[Muddi]

Hey CruellaD,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi