Chromecast with Google TV (4K) hangs at Google TV animation

[LarsErikOsterud]

My Chromecast with Google TV (4K) hangs at Google TV animation.
I have tried all recomendations.
But it seems like pressing the button when booting does nothing.
Before it hanged completly it got to the Android boot menu once.
But now I can't get back to that menu 😞
And it hangs at the Google TV animation forever (several hours now).
Any idea on how to factory reset it (or at least get to the menu)?
Anyone know who has support for it in Norway (it's 4 years and we have 5 year warranty)?

[Gcurry]

I have a similar issue not with hanging but loop booting and now it can’t connect to my WiFi after factory reset. Anyhow, on th 4K streamer there is a little button on back. Hold for 15 sec and the light should go yellow. It will take you to a menu with the option to factory reset. Push button to navigate menu and hold on selection until line appears green. 

[LarsErikOsterud]

Sadly this does not work. Button makes no difference at all 😞

[DeboraJ]

Hi folks,

Thanks for reaching out to the community! I understand that you have been experiencing some inconveniences with your Chromecast with Google TV (4K), specifically that it is stuck on the Google TV animation. I appreciate you taking the time to perform troubleshooting steps such as rebooting the device. Let me help you out with this!

Before we move forward, I need a bit more information to provide the best solution:

• Could you please take a video showing where exactly the Chromecast is getting stuck? You can share it via a Google Drive folder; just remember to set the permissions to "Anyone with the link."
• What is the current status of the LED light on your device? (e.g., solid, blinking, or off).
• Is the device plugged directly into the TV's HDMI port?
• Do you have an AVR (Audio/Video Receiver) connected to the TV?
• Have you tried testing the Chromecast on a different TV? If so, please let me know the result.

Once you provide this information, I will be more than happy to assist you!

Best regards,

Debora

[LarsErikOsterud]

It hangs at the "Google TV" logo.
The one where the multicolor frame moves round.
So it seems to boot normal. But never get passed that point.
Also I can't get to the boot menu.
Nothing happends when I hold the button at start.

Have tried one receiver, two TVs, different PSUs.

[DeboraJ]

Hi @LarsErikOsterud,

Thanks for the information provided! In this case, our team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know once you’re finished. We’ll have someone reach out to you via email from there.

Keep me posted!

Best regards,

Debora

[DeboraJ]

Hi @LarsErikOsterud 

I hope you are doing well. We haven't seen your form submission come through, were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best Regards,

Debora