Chromecast with google tv 4k

[nsa]

Hi all,

I have no signal on my TV coming from Chromecast. The LED is flashing white (as I did a factory reset) so I do have power on my device. I already tried everything on google support page (power off, trying hdmi extension, etc...) and so, I'm fairly sure my hdmi cable is somehow broken which is a bit disappointing (I would expect it to be more robust)...

Anyways, basically, I would like to know if there's anyway I can get things working again with a proper USB-C to HDMI adapter? Would that work or is the USB-C port only for power?

Thanks!

- Nuno Sá

[alejandom]

Hi @nsa,

Thanks for posting in the community. I understand how frustrating it must be to have a Chromecast with Google TV that's not displaying any signal. It sounds like you've already tried some troubleshooting steps, which is great.

To better assist you, could you please respond to some questions to see what is happening:
 

• Could you please specify the exact model of your TV?
• Have you tried using a different HDMI cable to rule out any potential issues with the cable itself?

I'm here to help you get your Chromecast working again, so please don't hesitate to share any additional details that might be relevant.

Best Regards, 

Mario.

[nsa]

Hi @alejandom,

My TV is LG OLED B9. Note that the device was working perfectly fine with this TV for the past couple of years..

What do you mean by different HDMI cable? I did used an HDMI extension and another cable if that's what you mean. But if the main HDMI is somehow broken, I guess it won't matter.

Thanks for your help!

- Nuno Sá

[alejandom]

Hi @nsa,

I apologize for the trouble you're experiencing with your Chromecast. I understand how frustrating this must be. To better understand the issue, could you please share a picture of your Chromecast? This will help us provide the most effective solution.

Regards,

Mario.

[nsa]

Hi @alejandom.

I'll provide a picture later today but I'm failing to understand how that can help... 

It would be really nice if the problem is something I'm totally not aware but at this point it seems to me that the hmdi cable is the issue. It would be nice for google to offer replacement cables as the cable itself seems to be pretty fragile.

Thanks!

- Nuno Sá

[alejandom]

Hi @nsa,

I understand your frustration. Thanks for your patience. Once I see the picture of your device, I can identify the model and check if a replacement HDMI cable is available. I'll do my best to find a solution for you as quickly as possible

Regards, 

Mario.

[nsa]

 Hi @alejandom,

Here it goes the pic...

Thanks!

- Nuno Sá 

[alejandom]

Hi @nsa,

We understand how frustrating troubleshooting can be, especially when you've already tried everything. It sounds like you've covered all the bases.

Don't worry. Our Nest support team handles these issues daily and has the expertise to resolve this quickly. They can even assess if a device replacement is necessary.

Ready to get things sorted? Link to contact form

Regards, 

Mario.

[nsa]

Hi @alejandom,

Thanks, I've submitted a ticket to them

- Nuno Sá