Constant buffering google tv (4k)

[Cresna]

I have constant buffering on any video apps especially YouTube. The videos will not play. I bought the ethernet adapter thinking it was the wifi but to no avail it didn't help. I bought another and it works perfect but I would like this one to work. I've soft reset, hard reset, and lastly I factory reset. Nothing works.

[Kimy]

Hi Cresna,

Thanks for posting and for being a step ahead of us. A few questions: is this happening when you’re playing the installed apps directly (using the remote)? Or is this happening when casting (from phone, tablet, laptop, etc.)? Is this triggered with a certain app, or multiple/all apps?

Give the steps below a try and let me know how it goes:

• Disconnect it from your home Wi-Fi.
• Connect it to your phone’s mobile hotspot.
• Test and observe if it persists.
• Try a factory reset, then re-setup but connect it to a different network (or your phone’s mobile hotspot).

Thanks,

Kimy

[Kimy]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,
Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Kimy